Symptoms
- No indication of notification or alert sound when a text is received
Environment
- Samsung Phones
- Android 7.0 Nougat
- Android Messages app
Resolution
-
Ensure that sound permissions for the messaging app are enabled in settings and retest the issue
- Toggle the notification for Messages
- Ensure the Republic Wireless App Is Not Put to Sleep by the Samsung Operating System
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Perform cache wipes: Clear the System Cache
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Clear the Messaging Data
- With an alternate phone, send a text to your Republic Wireless number