• Help
  • Account

Help Center

Sign in
Sign in
  1. Republic Help
  2. Support
  3. Solutions

Not Getting Text Notification Alerts on Samsung Phones

Symptoms

  • No indication of notification or alert sound when a text is received

Environment

  • Samsung Phones
  • Android 7.0 Nougat
  • Android Messages app

Resolution

  1. Ensure that sound permissions for the messaging app are enabled in settings and retest the issue

  2. Toggle the notification for Messages
  3. Ensure the Republic Wireless App Is Not Put to Sleep by the Samsung Operating System
  4. Perform cache wipes: Clear the System Cache

  5. Clear the Messaging Data

  6. With an alternate phone, send a text to your Republic Wireless number 
  • Facebook
  • Twitter
  • LinkedIn

Articles in this section

  • Can't Send/Receive MMS on Republic Wireless 5.0 Only What You Need Plan
  • Texting Not Working Properly After Swapping From Republic Anywhere to Messages by Google
  • When I Go to Update My Transfer to 5.0 For a Second Line, I Only See an Option For Line One
  • Incompatible Phone Message From the Republic Wireless App for a 5.0 Phone
  • Republic Wireless App Shows 5.0 Phone is Not Supported
  • Temporary Service Issues after Moving from a 4.0 or Older Plan to a Republic 5.0 Plan
  • Alarm Doesn’t Sound on Moto G Power (2021)
  • How to Call Republic Wireless
  • Error: Activation Is Currently Unavailable for Legacy Customers
  • Some Calls Are Not Ringing on Wi-Fi
See more