Symptoms
- No indication of notification or alert sound when a text is received
Environment
- Samsung Phones
- Android 7.0 Nougat
- Android Messages app
- Republic Anywhere
Resolution
-
Ensure that sound permissions for the messaging app are enabled in settings and retest the issue: How to Check Sound Settings on Samsung Phones
- Toggle the notification for Messages: How to Check Sound Settings on Samsung Phones
- Ensure the Republic Wireless App Is Not Put to Sleep by the Samsung Operating System
-
Perform cache wipes: Clear the System Cache
-
Clear the Messaging Data: How to Clear the Messaging Data
- With an alternate phone, send a text to your Republic Wireless number
- If no notification alert sounds, please open a Support Ticket or respond to your existing ticket and list the troubleshooting steps you have completed.
Article Created From
- 1199211