Not Getting Text Notification Alerts on Samsung Phones

Symptoms

  • No indication of notification or alert sound when a text is received

Environment

Resolution

  1. Ensure that sound permissions for the messaging app are enabled in settings and retest the issue: How to Check Sound Settings on Samsung Phones

  2. Perform cache wipes: Clear the System Cache

  3. Clear the Messaging Data: How to Clear the Messaging Data 

  4. With an alternate phone, send a text to your Republic Wireless number 
  5. If no notification alert sounds, please open a Support Ticket or respond to your existing ticket and list the troubleshooting steps you have completed.

Article Created From

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