- No indication of notification or alert sound when a text is received
- Samsung Phones
- Android 7.0 Nougat
- Android Messages
- Republic Anywhere
Ensure that sound permissions for the messaging app are enabled in settings: How to Check Sound Settings
Perform cache wipes: Clearing the Cache
Clear the Messaging Data: How to Clear the Messaging Data
- With an alternate phone, send a text to your Republic Wireless number -- If no notification alert sounds, continue to step 5.
Place phone in Safe Mode
- Re-test text notification alert functionality
If the phone does receive text notifications while in safe mode, it is likely that a 3rd party app downloaded to your phone is causing interference with notifications coming in. The problem-causing app will need to be uninstalled in order to restore text notification alerts.
If the phone does not receive text notifications while in safe mode, please open a Support Ticket and list the troubleshooting steps you have completed.
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