How to Move a Phone and Number to a New or Other Account

Objective

  • Move a phone to a new or other account with same phone number

Environment

Procedure

  1. If the phone you want to move is assigned to a user, un-assign the user.
  2. Open a Help Ticket to get the service line associated with the phone and number canceled
    • In the Reason for Ticket field select Account or Plan Management then Merge or Split Account
  3. A Republic Wireless agent will cancel your service line on your behalf
  4. Once the line is canceled you will need to reactivate the phone with a temporary number using the new/other account's log-in credentials
    • Note that you won't be able to select your desired phone number during this step; a new temporary number will be assigned
  5. The owner of the new/other account needs to open a second ticket from the new/other account's verified owner email referencing the ticket number from Step 1
  6. Wait for confirmation from Republic Wireless Help that the transfer has been completed.
    • Numbers are transferred across accounts only during normal business hours and can require up to three business days to complete.
  7. Reboot your phone

Additional Notes

If the phone being moved is currently on one of our 1.0 Republic Wireless plans, it will initially be activated onto one of the 2.0 Republic Refund plans. Ask your Republic Help Agent about getting reverted back to your original plan after activation has completed. 

If only moving the phone number to a different/new phone on a separate account, see: How to Move a Number to a Phone on a Different Account

If moving just the phone to another account, see: How to Move a Phone to Another Account


Article Created From

  • 1200768

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)