How to Move a Phone and Number to a New or Other Account

 Certain phones cannot be re-activated!

Republic Wireless 1.0/2.0 phones and the DEFY XT cannot be re-activated.

Objective

  • Move the phone to a new or another account with the same phone number

Environment

Procedure

  1. If the phone you want to move is assigned to a user, un-assign the user
  2. Open a Help Ticket so an agent can assist you with moving your phone and telephone number
    • Note: The phone that's being moved will need to be canceled before the number can be moved
    • Note: A Republic Wireless agent will cancel your service line on your behalf when you are ready
  3. Once the line is canceled the owner of the new/other account will need to reactivate the phone with a temporary number using the new/other account's log-in credentials 
    • Note that you won't be able to select your desired phone number during this step; a new temporary number will be assigned
  4. The owner of the new/other account needs to open a second ticket from the new/other account's verified owner email referencing the ticket number from Step 2 and provided permission for the number to be assigned to the new service line
  5. Wait for confirmation from Republic Wireless Help that the number transfer has been completed.
    • Numbers are generally transferred across accounts within a couple of hours
  6. Reboot your phone

Additional Notes


Article Created From

  • 1200768

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