TracFone Account Number Exception Message

Symptoms

  • "Order is being rejected for account number" exception message

Environment

  • Porting to Republic Wireless from TracFone

Resolution

  1. Open the exception email from Republic Wireless
  2. If the phone was purchased from TracFone then reply back with the serial number
  3. If the phone was not purchased from TracFone then reply back with the last 15 digits of the SIM card number

Cause

The carrier rejected the port request due to an invalid account number being submitted 

Additional Notes

TracFone requires the serial number of the phone or the SIM card number for Bring Your Own Phone (BYOP) be submitted as the account number for port requests


Article Created From

  • 1192968

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