Symptoms
- "Order is being rejected for account number" exception message
Environment
- Porting to Republic Wireless from TracFone
Resolution
- Open the exception email from Republic Wireless
- If the phone was purchased from TracFone then reply back with the serial number
- If the phone was not purchased from TracFone then reply back with the last 15 digits of the SIM card number
Cause
The carrier rejected the port request due to an invalid account number being submitted
Additional Notes
TracFone requires the serial number of the phone or the SIM card number for Bring Your Own Phone (BYOP) be submitted as the account number for port requests
Article Created From
- 1192968