AT&T GoPhone Exception Message

Symptoms

  • Number port has received an exception message

Environment

  • Number port to Republic Wireless from AT&T GoPhone
  • Order is being rejected for "account number" or "PIN/Passcode"

Resolution

  1. Call AT&T at 1-888-898-7685 to obtain the correct information
  2. Open Republic Wireless Exception email
  3. Reply back with correct information

Cause

AT&T GoPhone has rejected the port request for one of the following

  • Invalid account number entered during port request
  • invalid PIN/Passcode being entered during port request

Additional Notes

The PIN/Passcode will be 4 digits


Article Created From

  • 1199607

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