How to Take a Screenshot

Objective

  • To capture your phone's screen as an image file

Environment

Procedure

Alcatel A30:

  • Hold and swipe three fingers downward on the screen of your phone

Huawei / Motorola / Nexus / Google phones:

  • Press and hold down both the POWER and VOLUME DOWN buttons simultaneously for 3 seconds

Samsung Galaxy phones:

  • Press and hold the HOME and the POWER buttons simultaneously for 3 seconds
    • For Samsung Galaxy S8, hold down the POWER and VOLUME DOWN buttons

Additional Notes

To view the screenshot image you've taken through notifications:

  1. Swipe down from the top of your screen to view your notifications
  2. Tap the "Screenshot captured" notification

To view the screenshot in your photo albums:

  1. Navigate to your Photos or Gallery app
  2. Tap Albums
  3. Tap Screenshots
  4. Tap the most recent screenshot

To attach to a Help ticket, go to How to Attach a Photo or Screenshot to a Help Ticket.

To share in our Member Community, see: How to Share a Photo or Screenshot in Our Member Community.

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