How to Take a Screenshot


  • To capture your phone's screen as an image file



Alcatel A30:

  • Hold and swipe three fingers downward on the screen of your phone

Huawei / Motorola / Nexus / Google phones:

  • Press and hold down both the POWER and VOLUME DOWN buttons simultaneously for 3 seconds

Samsung Galaxy phones:

  • Press and hold the HOME and the POWER buttons simultaneously for 3 seconds
    • For Samsung Galaxy S8, Samsung Galaxy S9, and Samsung Galaxy Note 9, hold down the POWER and VOLUME DOWN buttons

Additional Notes

To view the screenshot image you've taken through notifications:

  1. Swipe down from the top of your screen to view your notifications
  2. Tap the "Screenshot captured" notification

To view the screenshot in your photo albums:

  1. Navigate to your Photos or Gallery app
  2. Tap Albums
  3. Tap Screenshots
  4. Tap the most recent screenshot

To attach to a Help ticket, go to How to Attach a Photo or Screenshot to a Help Ticket.

To share in our Member Community, see: How to Share a Photo or Screenshot in Our Member Community.

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