Receiving Error When Activating Repaired / Replacement Republic Wireless 3.0 Phone

Symptoms

  • Error "SIM is invalid" or "Sorry, but this device and SIM pair are not eligible for activation."
  • Cannot Activate Phone

Environment

Resolution

  1. Request new GSM SIM card from Republic Wireless
  2. Confirm shipping address
  3. Activate with the new GSM SIM card
  4. Activate with existing CDMA SIM card from prior phone

Cause

Phones not coming directly from Republic must be activated with a GSM SIM card before attempting activation with a CDMA SIM card

Additional Notes

If the manufacturer has replaced the phone with a different model phone, please be sure to inform Republic Help within your help ticket.  The existing CDMA SIM card may not be correct for the new phone.  


Article Created From

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