Unable to Activate Replacement Phone Using Old SIM Card

Symptoms

  • Unable to activate a replacement phone using an old SIM card.

Environment

  • Replacement Phone Activation
  • Original SIM card is CDMA

Resolution

Use the SIM Card that came with the replacement phone. This will allow the phone to activate.

Cause

A CDMA SIM card cannot be swapped between phones.


Article Created From

  • 1196883

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)