Error "We're Currently Unable to Determine the Status of Your Phone" When Activating a 1.0 or 2.0 Republic Wireless Phone

 No longer supported

The phone(s) described in this article can no longer be activated with Republic. Please see Republic Wireless Phones for information on currently supported phones.

Symptoms

  • Unable to activate phone
  • "We're currently unable to determine the status of your phone" error message

Environment

Resolution

  1. Open Settings
  2. Tap About phone
  3. Take a screenshot of the Baseband version, System version, and Build number
  4. Tap Status 
  5. Take a screenshot of the Wi-Fi MAC address and the Serial number
  6. Tap IMEI information 
  7. Take a screenshot of the MEID and ICCID
    • Note: The Moto E1 and Moto G1 will not have an ICCID field
  8. Attach the screenshots to your existing Help Ticket
    • Note: If you don't currently have an open Help Ticket, please open one and attach the aforementioned screenshots

Article Created From

  • 1197327

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