For Moto X (1st and 2nd Gen.) users

Please be aware that we currently do not offer any phones on Moto Maker.

• Basic Information
• How to Purchase
• Service Plans
• Return Policy
• Replacement Policy
• FAQs

 

Basic Information

30 Day Guarantee	Phone: No, but a 14 Day Guarantee is available through Motorola. Service: You will still receive the 30 Day Guarantee on service through Republic. (Please see our Money Back Guarantee and Cancel My Republic Service for more info.)
Availability	2nd Gen. currently available in 16GB version only. (1st Gen. no longer available.)
Financing	Available
Insurance	Available (additional fee applies)
Operating System	Android™ 4.4.4, KitKat Android™ 5.1. Lollipop beginning July 1, 2015
Pricing	Sold Out! 16GB: from $299.99 (plus taxes), no contract Sold Out! 32GB: from $349.99 (plus taxes), no contract
Shipping	Shipping is FREE! Shipping timeframes are given on the Moto Maker site.
Tech Specs	A custom Moto X purchased through Moto Maker carries the same technical specs as Republic’s non-customized Moto X. Moto X (2nd Gen.) Tech Specs Moto X (1st Gen.) Tech Specs

How to Purchase

 

Where to Purchase Go directly to Moto Maker. Customize Choose your phone's colors and decide on the details: front, back, accents, wallpapers, even add a name or short message. There are more than 4,000 combinations to choose from. Delivery Once you’re done, Motorola ships your phone to you for FREE! Choose your Plan Once you receive your new Moto X, select a Republic Wireless service plan right from your phone! See Republic Wireless Plans 2.0: Republic Refund for more info.

Service Plans

The service plans for Moto Maker are the same as those offered for Republic’s non-customized Moto X:

• If you're upgrading an existing Republic service line to a new Moto X and you're currently on our 1.0 plans, you can remain on the 1.0 plans until August 1, 2016.
• If you're adding a new line of service with Republic, you can only choose from the 2.0 plans.

Republic 1.0 Plans

$5 WiFi only plan This plan is for WiFi lovers and penny savers. Take a load off your wallet and enjoy data, talk and text on all the WiFi networks you know and love at the same time. No need for cellular when you're around WiFi as much as you are!     $10 WiFi + Cell Talk & Text Our members are around WiFi about 90% of the time. During the other 10%, when you’re away from WiFi, this plan gives you cellular backup for communicating via text and talk when you need to. This plan combines both cutting costs and accommodates, what’s quickly becoming the norm, a day filled with WiFi.     $25 WiFi + Cell (3G) Talk, Text & Data If you're more of an outdoors kind of person and you like to surf the internet, check email in the car (as a passenger!) or use GPS navigation, this plan lets you enjoy all the benefits of WiFi with the additional luxury of 3G cellular data. And if you only need this plan for part of the month—no problem! You can always switch to the $5 or $10 plan right from your phone (up to two switches per monthly billing cycle period).     $40 WiFi + Cell (4G) Talk, Text & Data If you need super fast cell data speeds, this is the plan for you. Whether you're going on a road trip and need this plan temporarily or you're glued to your phone regardless if you're around WiFi or not, this may be the plan for you.

 

For more info, check out Republic Wireless 1.0 & DEFY Plans.

Republic Refund™ Plans

Thanks to the input we've received from our members and our continued dedication to innovating our service, we now offer new plans designed to give even greater control over your cell plans (as well as your wallet!) paired with our new Republic Refund™ plan.

Working with the feedback from our amazing members, we've built the Republic Refund Plan that allows you the ability to purchase as much (or as little) cellular data based on your needs and get credited back for what you don't use!

 

For more information, check out Republic Wireless Plans 2.0: Republic Refund.

Return Policy

Phones purchased through Moto Maker are eligible for Motorola’s return policy. In short, if you purchase a Moto X from Motorola, you have 14 days from date of delivery to return it (California residents have up to 30 days to return their Moto X). You can follow the instructions in the box or call them at 1-800-734-5870 to facilitate your return.

If you're a new member or an existing member adding a new line of service, and you purchased your Moto X from Moto Maker, you're eligible to receive a monthly plan charge refund within 30 days of purchase. Follow the steps in the Cancel My Republic Service to cancel your service line. Please see our Money Back Guarantee for more info.

Replacement Policy

Motorola provides a one year warranty on the Moto X for warrantable replacements. Beyond that, Motorola offers a two year Moto Care Accident Protection plan for $85 that can be added at the time of checkout. This plan provides accidental damage and extended mechanical coverage with a $39 deductible. However, it does not cover loss or theft of your phone.

FAQs

How do I upgrade from my DEFY XT and use Moto Maker?

Once you receive your customized Moto X, you’ll be able to upgrade during the Republic activation process.

How do I upgrade from my Moto X, Moto G, or Moto E, and use Moto Maker?

If you're outside of our Money Back Guarantee and want to upgrade to a Moto Maker Moto X, you'll be able to upgrade during the Republic activation process once you receive your customized Moto X.

I just bought a Moto X through Republic in the last 30 days, but I want to use Moto Maker instead. What should I do?

If you're within our Money Back Guarantee, you can cancel through the My Account portal and purchase through Moto Maker.

I don't see an option to choose a plan or phone number on the Moto Maker site, is this normal?

Yes. You will choose your monthly service plan during the on device activation process once you get your phone. You will also be assigned a phone number after completing the on device activation process.

Why is the return policy different when I purchase through Motorola’s Moto Maker?

When you purchase a phone through Motorola’s Moto Maker, you are buying your phone from an entirely different company, and some of their policies (like returns) differ from Republic’s. The terms and conditions you are agreeing to are managed by Motorola and not Republic. All returns and device claims should be directed to Motorola if you buy your phone through Moto Maker.

Is financing available?

Yes. Financing options are available at the time of checkout. You can also apply here.

Am I eligible for any of the promotions Motorola has on the Moto Maker site?

Some Motorola promotions may be available for Republic Moto Maker purchases. See our Special Offers and Promotions doc for more info.

Can I change my order (color, name, etc.)?

Motorola allows orders to be modified within roughly one hour of order placement. Beyond that, redesigns and returns are available within 14 days of purchase (30 days in CA). You can reach out to Motorola here.

How do I gift someone so they can create their own Moto X with the Moto Maker and I pay for it?

You can either design and purchase for them or have them design it and you enter your billing info at checkout. Once they have the phone, they can set up their own account and select their own plan right from the phone.

I forgot to choose Republic Wireless when using the Moto Maker, how do I change this?

You can contact Motorola to coordinate the change.

How do I track my order?

You can track the status of your order through My Motorola Account.

If I buy a Moto X through Moto Maker, is service available in the Virgin Islands, Puerto Rico, Alaska, New Hampshire or Hawaii?

The service provided on Moto Xs purchased through Moto Maker is the same as Republic's service. This means service is unavailable in Alaska, New Hampshire or Hawaii. You can make outbound calls to Per Call Countries/Territories. Per Call Countries/Territories include Puerto Rico, Guam, US Virgin Islands, American Somoa, Northern Mariana Islands, Johnston Atoll, Midway Atoll, and the Wake Island.  Republic currently includes outbound calls to Per Call Countries/Territories as part of our monthly calling plans, but reserves the right to charge up to $0.50 per minute. For Republic Wireless phones with Android OS versions prior to 5.1, Per Call Country/Territory outbound calling will not work if caller ID is blocked. See Number Transfers for more info.