Return and Replacement Policy

This type of return is when you purchased a phone from Republic Wireless, you activated it on your own account, and now want to cancel and return it back to us.

• Note: If you purchased your phone somewhere other than Republic Wireless, you'll need to follow the return process from where you purchased your phone.

Please follow the steps below to return your Republic Wireless phone to us.

1. Make sure you're still within our Money Back Guarantee and then cancel your service by following the steps in How to Cancel Your Service.
• Note: You'll receive a cancellation confirmation email as well as an email that includes a link to a return shipping label.
2. Before packing your phone and shipping it back to us, you'll want to remove any personal info from your phone. 
   • To remove the screen lock from your phone, please see How to Change or Remove the PIN, Pattern, or Password Screen Lock Setting.
   • To remove Google Smart Lock, please see How to Remove Google Smart Lock.
   • To factory reset the phone, please see How to Factory Reset a Cell Phone.
3. After you have removed all personal information from your phone (including screen lock), packaged the phone and all its original components in a box with the printed return shipping label, be sure to drop it off at any UPS location.
   • You'll need to return your phone and components within 14 calendar days from the time you receive the return shipping label.
   • Components that shipped with your phone need to be in the box with your phone when you ship it back, otherwise, we have no way to track who the components belong to.
4. Once we've received your phone(s), we'll review it/them for any missing or damaged items based on the guidelines in the Charges section and deduct that amount from your refund based on the level your phone(s) fall into.
5. After we've reviewed your phone(s) and determined if there were any missing or damaged items, you'll receive an email letting you know what refund amount you're eligible for.

This type of return is if you have a phone that you purchased from Republic Wireless and you either haven't activated it yet or you gave it to someone else and they activated it on their own account. For either scenario, you must be within our Money Back Guarantee in order to be considered eligible for a refund.

Please follow the instructions in How To Prepare and Return My Phone to return your deactivated Republic Wireless phone.

Warrantable Replacements are needed when something is wrong with the phone you've purchased directly from Republic and the damage was not caused by you. In other words, if there's a defect or malfunction on the phone itself or a malfunctioning battery or charger. These types of replacements are free of charge to you as long as the phone is still within the manufacturer's warranty.

If you're experiencing any of the issues listed above, please follow the instructions:

1. Submit a Help Request: Begin by calling us at 866-550-9843 to let us know what types of issues you're experiencing with your phone.
2. Troubleshoot with Republic: A Republic Help team member will work with you to determine the cause of your phone's issues. If they determine there's a malfunction with your phone, battery, or charger, we'll send you information on how we'll replace your phone. This includes sending you a return shipping label so that you can send your phone back to us. For any unrelated issue, please contact the Original Equipment Manufacturer (OEM).
   • Note: If you're replacing a Samsung phone, you will need to contact Samsung for all warranty issues. We aren't able to replace Samsung phones.
3. Remove Personal Data: Before packing your phone and shipping it to us, you'll want to remove any personal info from your phone. Please follow the steps below to remove all personal info from your phone.
   • To remove the screen lock from your phone, please see How to Change or Remove the PIN, Pattern, or Password Screen Lock Setting.
   • To remove photos, videos, music, etc... that you want to keep, you can either Move Files to Your Computer or Sync Your Photos and Videos to the cloud.
   • To remove Google Smart Lock, please see How to Remove Google Smart Lock.
   • To factory reset the phone please see How to Factory Reset a Cell Phone.
4. Before Shipping and Packaging Your Phone: For safety regulations, we want to ensure that your phone and all its original components are packaged and shipped properly.
   • Please be sure to remove the protective case and/or screen protector before packaging your phone.
   • If your phone has a removable battery, please ensure that it is removed from the phone and placed in the same box, separately from the phone for safety reasons.
5. Ship Your Phone to Republic After you have removed all personal information from your phone (including screen lock), packaged the phone and all its original components in a box with the printed return shipping label, be sure to drop off at any FedEx location.
   • You'll need to return your phone and components within 14 calendar days from the time you receive the return shipping label.
   • Components that shipped with your phone need to be in the box with your phone when you ship it back, otherwise, we have no way to track who the components belong to.
6. Activate Your New Phone: While you're getting things ready to send your old phone back to us, we'll be sending you a replacement phone. As soon as you receive your new phone, you'll need to activate it as your replacement phone. Please follow the steps in the article listed below to activate your replacement phone.
   • Activate My Phone
7. Republic Reviews Phone(s): Once we've received your phone(s), we'll review it/them for any missing or damaged items based on the Triage Charges guideline. If we do find any missing or damaged items, we'll charge the credit card we have on file for you based on the level your phone(s) falls into. For more information about the Triage Charges, please see the Triage Charges section.

In the event your phone was lost, stolen or damaged (accidental or not), these types of replacements aren't covered under warranty. For these types of scenarios, please follow the instructions listed below:

1. Purchase a New Phone: Begin by purchasing a new Republic phone either in our online store or from a third party. If you need help with how to order from our online store, you can follow the instructions in this document: How to Use the Online Store.
2. Activate Your New Phone: Turn on your replacement phone and follow the activation steps on the phone. Be sure to sign into your Republic account when activating. You can also follow these step-by-step instructions.