How to Reopen a Solved Help Ticket

This process will only be possible within 72 hours of ticket solving.

Solved help requests can be reopened simply by adding a new comment to the request (either by reply email or through the comment thread on Republic Help). The request will then show as Open until you or a member of our Help team mark it as solved again.

Note: Closed requests can't be reopened. If you reply to a closed request, we may not receive your comment.

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