There are two ways to reply to an existing help request:
- Reply to the Republic Help Email
When you receive an email from Republic Help, you can simply reply to the email. Your replies will automatically sync with your existing Republic Help ticket. - Through the comment thread in an open or solved request
This is the preferred method for replying to existing requests.
This can be accessed either by a link provided in the email or directly from the Republic Help page. Enter your reply or additional information into the Comments box and click Submit.