There are two ways to reply to an existing help request:

• Through the comment thread in an open or solved request
  This is the preferred method for replying to existing requests. This can be accessed from inside your Republic Account Portal. Enter your reply or additional information into the Comments box and Submit your response.
• Reply to the Republic Help Email
  When you receive an email from Republic Help, you can simply reply to the email. Your replies will automatically sync with your existing Republic Help ticket.