How to Reply to an Existing Help Ticket

There are two ways to reply to an existing help request:

  • Through the comment thread in an open or solved request
    This is the preferred method for replying to existing requests. This can be accessed from inside your Republic Account Portal. Enter your reply or additional information into the Comments box and Submit your response.
  • Reply to the Republic Help Email
    When you receive an email from Republic Help, you can simply reply to the email. Your replies will automatically sync with your existing Republic Help ticket.

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)