How to Pay an Overdue Balance


  • To pay an overdue balance



  1. Sign in to your Account
  2. Click Update Credit Card in the banner
  3. Click the Pencil icon next to the Payment section
  4. Enter your new payment information, then click Update. Please re-type all the information even if it is the same. 
  5. You'll see a notification and receive an email to confirm that we've received your payment, saved your new payment info, and (if applicable) reinstated your account

Additional Notes

The payment information will still need to be updated when attempting to use the same card on file. Keep in mind that payment is automatically attempted when the card on file is updated. 

If your account was suspended and you'd like to know how long it will take before your account is reactivated, please see: Once I've Paid Off My Suspended Account, When Will My Phone(s) Be Reactivated?

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