- To pay an overdue balance
- Account Portal
- Credit card
- Debit card
- Sign into your Account
- Click Update Credit Card in the banner
- Click the Pencil icon next to the Payment section
- Enter your new payment information, then click Update
- You'll see a notification and receive an email to confirm that we've received your payment, saved your new payment info, and (if applicable) reinstated your account
The payment information will still need to be updated when attempting to use the same card on file. Keep in mind that payment is automatically attempted when the card on file is updated.
If your account was suspended and you'd like to know how long it will take before your account is reactivated, please see: Once I've Paid Off My Suspended Account, When Will My Phone(s) Be Reactivated?
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