While we are unable to cancel orders once they have been placed, Republic Wireless offers a money-back guarantee for both service and products. Plans can be refunded to the original form of payment within 45 days if they are not activated, and within 30 days once activated. Products (including devices and accessories) can be returned for up to 14 days from the date of delivery.
Initial shipping is non-refundable.
Please see below for details about our money-back guarantee:
Claiming my money-back guarantee
Where you purchase your Republic Wireless phone will determine which type of guarantee you qualify for and your refund eligibility—you may qualify for one guarantee or both. There are two different types of guarantees:
- Phone Guarantee - This guarantee is available for up to 14 days after the phone has been delivered, for phones purchased from republicwireless.com.
- Service Guarantee - This guarantee is available for the service plan payment up to the first 45 days (if not yet activated) and 30 days (once activated).
I purchased a new phone from republicwireless.com
Your new phone is eligible for a refund within 14 days of the original delivery date. Please ensure you're still within the 14 day period before you initiate a return and request for a refund. Please see our Terms of Service for more details regarding this policy.
I purchased a new plan from republicwireless.com
- New Line of Service
If you're a new member or an existing member adding a new line of service, you're eligible for a plan refund for up to 45 days (if not yet activated) or 30 days (once activated)—unless otherwise specified on our website or in the case of a special promotion.
- Existing Line of Service
If you're an existing member on a 1.0, 2.0 or My Choice plan upgrading to one of our 5.0 plans, you are eligible for a plan refund for up to 45 days (if not yet activated) or 30 days (once activated). Plan changes between our 5.0 Need/Want/Go options on existing 5.0 lines of service are not eligible for a refund.
Follow the steps in the Cancel My Republic Service to cancel your service line.
Accessories purchased through RepublicWireless.com are eligible for a refund within 14 days of purchase and must be unopened and undamaged.
Claiming my money-back guarantee
I purchased a new or certified pre-owned phone from RepublicWireless.com
If you're unsatisfied with Republic, you can start the return process by clicking here and letting us know the bad news. We ask that you wait to send your phone back until we've provided you with a return shipping label via email. Don't worry—you just need to contact us within 14 days in order to be eligible for the money-back guarantee.
Your phone must be returned with all its original components and in working order. It will be inspected thoroughly before a refund is issued. Make sure you copy or move any photos (especially compromising ones ...) and any other personal info off the phone before you return it.
I purchased my phone from a third party (i.e. friend, eBay, different manufacturer, etc...)
Phones purchased from third parties are unfortunately not eligible for a refund through Republic. Please check with the place where you purchased your phone for their return policies.
If you're a new member or an existing member adding a new line of service, you're eligible to receive a monthly plan charge refund within 45 days of purchase (if not yet activated) or 30 days (once activated)—unless otherwise specified on our web site or in the case of a special promotion. Follow the steps in the Cancel My Republic Service to cancel your service line.
If you would like to return an accessory that you purchased from Republic, you may do so by following the instructions in our Return and Replacement Policy We ask that you wait to send your accessory/product back until we've provided you with a return shipping label via email. Any Republic accessory you return must be unopened and undamaged in order to be eligible for a refund.
Note: It's important that you use the return shipping label we provide to you. If you don't, it could significantly delay your refund.
We'll refund the cost of the phone, taxes and monthly plan charges if applicable (initial shipping is non-refundable) you paid upon joining Republic, minus any charge backs accrued from items missing or damaged from your return. Missing or damaged items will result in a deduction from your refund amount according to the list below.
If you purchased the phone using Affirm’s consumer financing offering, we will communicate with Affirm that you have returned the phone and refund the purchase price of the phone to Affirm. You will still be responsible to Affirm for any shipping costs you financed and any accrued interest owed Affirm. Missing or damaged items will result in a deduction of the refunded amount according to the list below and you will remain responsible to Affirm for the remainder of your outstanding balance on the phone as well as any shipping costs you financed and any accrued interest owed Affirm. For any other questions related to your rights and obligations with Affirm, you should contact Affirm directly at firstname.lastname@example.org.
No refund will be issued if we find that the phone:
- is missing from the box.
- has sustained water damage.
- has damaged or broken parts (Micro SD card slot, SIM card slot, Micro USB charging port, headphone port for example).
- has been rooted or otherwise compromised.
- has a cracked screen or other damage that results in less than normal usable condition.
In addition, we won’t reimburse you for and regret that we can’t return any non-Republic accessories you’ve included with the phone, (i.e. screen protectors, car chargers, cases, etc).
Please allow 7 to 10 business days from the time we've received and reviewed your phone for your refund to process.
Once you've canceled your line of service, your first monthly plan charge amount will be refunded to the credit or debit card on file for your account.
Accessories: We'll refund the full amount you paid (plus taxes) for your Republic accessory (initial shipping is non-refundable). Any Republic accessory you return must be unopened and undamaged in order to be eligible for a refund. Once we've received your returned accessory, we'll inspect it thoroughly. If it's been determined that the accessory has been opened or damaged, you will not receive a refund.
List of Charges for Returns
Please review our full list of charges for each phone in our Return and Replacement Policy.