MMS (Picture/Video Messaging) (KitKat)

This document is intended for Moto E (1st Gen.), Moto G (1st Gen.), and Moto X (1st Gen.) users


Note:
MMS can currently only be sent to or received from certain carriers. MMS delivery speeds may vary based on the size and type of file being sent, the current data speeds available for transmission and sometimes even the carrier being interacted with.

If your phone is currently running on Lollipop, you can find the instructions for MMS (picture/video messaging) here: MMS (Picture/Video Messaging)

For more info on taking photos and videos, such as camera settings, see Photos and Videos.

Set Default Messaging App

You can currently set only Messaging, Hangouts, or Android Messages as your default messaging app. 

In Settings

  1. Tap Apps.
  2. Select Settings.
  3. Under Wireless & networks, tap More.
  4. Tap Default SMS app.
  5. Select Hangouts or Messages.

In Hangouts

  1. In the app's menu, tap Settings.
  2. Tap SMS.
  3. Under General, tap SMS disabled.
  4. Tap Yes when asked if you want to use Hangouts as your SMS app.

In Android Messages

  1. In the app's menu, tap Settings.
  2. Tap Default SMS app.
  3. Tap Yes when asked if you want to use Messages as your SMS app.

Send an MMS using Messaging

Detail Images

  Follow the below step-by-step tutorial
Messaging_Icon.png

1.

Open Messaging.

Messaging_Inbox_-_New_Message.pngMessaging_New_Message_To_Field.png

2.

Select an existing conversation

 

OR

 

Tap the New Message icon at the bottom left of the screen, then enter a contact name or phone number or a new phone number in the To field.

Messaging_Attach_Button.png

3.

Tap the Attach icon.
Messaging_Attach_Menu.png 4.

Select the type of media you would like to send.

(Note: Only videos taken through the Messaging Capture video function can be sent via MMS. See Photos and Videos (KitKat) for more info.)

Messaging_Attach_Preview.png 5.

After you've taken your photo or video or chosen a photo to attach, a preview of the photo or video will appear at the bottom of the message.

 

  • Tap View to see a larger image preview or play your video.
  • Tap Replace to attach a different photo or video.
  • Tap Remove to remove your attachment.
Messaging_Type_Message.png 6. If you'd like to send text with your photo or video, enter your message in the Type message bar.
Messaging_Send_MMS.png 7. Tap the Send MMS icon.
Messaging_Add_to_People.png After you send your message, you can save the number to your contacts by tapping the Menu icon, then tapping Add to People. (You can choose to create a new contact or add the number to an existing contact.)

Send an MMS using Hangouts

Note: Hangouts must be set as the default messaging app to send MMS.

Detail Images

  Follow the below step-by-step tutorial
Hangouts-Logo.png

1.

Open Hangouts.

Hangouts_Contacts_Tab.pngHangouts_Conversations_Tab.pngHangouts_Search_for_Phone_Number.png

2.

 

Select a contact from your Frequent Contacts 10a.png  or an existing conversation from your conversation list  10b.png

OR

Search for a contact's name, email address, phone number, or circle name.

  • in the Frequent Contacts search bar
  • by tapping New message 11a.pngfrom your conversation list and searching.

(If your contact isn't available on Hangouts and has a phone number, you'll see an SMS icon with the contact's profile photo.)

OR

Search for a phone number. After you've finished entering the number, tap the number below Send SMS to.

Hangouts_Attach_Button.png

3.

Tap the Attach icon.
Hangouts_Attach_Menu.png 4. Select Take photo, Take video, or Attach photo.
Hangouts_Attachment_Preview.png 5.

After you've taken your photo or video or chosen a photo to attach, a preview of the photo or video will appear at the bottom of the message.

Tip: Tap the X at the top of the photo or video to remove the attachment.

Hangouts_Add_Text_to_MMS.png 6. If you'd like to send text with your photo or video, enter your message in the Photo ready to send or Video ready to send field.
Hangouts_Send_MMS.png 7. Tap the Send icon.
Hangouts_Add_to_Contacts.png After you send your message, you can save the number to your contacts by tapping the Menu icon, then tapping Add to contacts.

 

Send an MMS using Android Messages

Note:  must be set as the default messaging app to send MMS.

Detail Images

  Follow the below step-by-step tutorial
Google_Messenger_Icon.jpg

1.

Open Messages.

Google_Messenger_Inbox_New_Message.pngGoogle_Messenger_New_Message_Contacts.pngGoogle_Messenger_New_Message_New_Number.png

2.

Tap an existing conversation to select.

OR

Tap the New Message icon, then

  • Choose a contact from the Frequents or All Contacts tabs.
  • Enter a contact name or phone number in the To field.
  • Enter a new phone number in the To field, then tap Send to.
Google_Messenger_Attach_Icon.png

3.

Tap the Attach icon.

 Send_Media.png

4.

Select a media type to attach:

  • 25.png Camera (selected by default):
    • Tap the camcorder icon to record a video.
    • Tap the checkmark icon to take a photo.
    • Tap the four corners icon to go full screen.
      • Once in full screen mode, tap the phone icon to switch from front or rear camera (where available).

  • 27.png Gallery:
    Choose a photo from your photo gallery.

  • 28.png Sticker:
    Choose a sticker to send. You can also download additional sticker sets.

  • 29.png Record:
    Tap the microphone to record audio.

  • 30.png Location:
    Send a map of your current location (requires Location settings to be turned on).
Google_Messenger_Attachment_Preview.png

5.

After you've chosen the media to attach, a preview of the attachment will appear at the bottom of the message.

 

Tip: Tap the X at the top of the attachment to remove the attachment.

Google_Messenger_Add_Message.png 6. If you'd like to send text with your photo or video, enter your message in the Send field.
Google_Messenger_Send_MMS.png 7.

Tap the Send MMS icon.

Google_Messenger_-_Add_contact.png After you send your message, you can save the number to your contacts by tapping the Menu icon, then tapping Add contact.

 

Troubleshooting

For help with text messaging issues, please see Troubleshooting Texting Issues.

Some content provided by Google Support.

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