Safe Mode (KitKat 4.4.4)

Overview:

This document explains what Safe Mode is, how to enable it, and how to use it as a troubleshooting tool.

phone-icons-E.png This document is intended for Moto E (1st Gen.) users.

If your phone is currently running on Lollipop, you can find instructions for Safe Mode here: Safe Mode

What is Safe Mode? 

Safe mode allows you to turn your phone on without any third party apps running. Sometimes third party apps can cause freezing, incompatibility issues or may even cause the phone to restart. Using Safe Mode can help determine if the issue you're having is being caused by a third party app or a system issue. 

Enable Safe Mode 

To enable Safe Mode, follow the directions below: 

1.  Press and hold the Power button. 

2.  Press and hold Power off

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3.  Tap OK when the Reboot to safe mode pop-up appears. 

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4.  Your phone will reboot and Safe Mode will appear in bottom left corner. 

Identify and Remove Issue-causing Apps 

If the issue you're having doesn't happen while in Safe Mode, a third party app may be responsible for causing your issue.

The most common types of apps that can cause an issue are listed below. Not all of these types of apps cause issues, but these are the most likely culprits.

  • Task killers
  • Memory managers
  • Performance enhancement apps
  • Battery savers
  • Antivirus or security apps
  • 3rd party dialers or texting apps 

To determine which third party app is causing your issue, disable Safe Mode by turning your phone off and then back on again. Then, uninstall each third party app one by one until the issue no longer occurs. Follow the below steps to uninstall an app. 

Note: If you aren't able to uninstall apps while in normal mode, you can follow the below steps while in Safe Mode as well. 

To remove an app: 

  1. Open Settings.
  2. Under Device, tap Apps.
  3. Tap the application that you want to remove.
  4. If the app can be uninstalled, tap the Uninstall button.
  5. Confirm by tapping OK.

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