This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users
Regularly updating the Preferred Roaming List (PRL) is advised if you use your phone outside of Sprint's home area frequently, especially if you use your phone in multiple different areas. This allows the phone to choose the best roaming carriers, particularly roaming partners rather than non-affiliated carriers, and may improve your roaming network coverage.
Note: You'll need to be connected to either WiFi or on-network (not roaming) cellular to update your PRL. (If you are on the $10 plan, you'll need to be connected to WiFi.)
To update the PRL:
- Tap Apps.
- Tap Settings.
- Under System, tap System Update.
- Tap Update PRL.
- After the update is complete, tap OK.