WiFi: Overview

Overview: This document provides information regarding how to use WiFi.

Please note: If your phone is currently running KitKat, you can find WiFi instructions in WiFi (KitKat)‌.

If you're looking for WiFi instructions for the Motorola DEFY XT, you can find them in WiFi for Motorola DEFY XT‌.

Please note that the icons you see on your phone may vary slightly from the ones in the following instructions. 

Connecting to WiFi
WiFi Bandwidth Requirements
Republic Arc Status
FAQs
Troubleshoot WiFi

Connecting to WiFi

Republic 3.0 Phones Republic 1.0 and 2.0 Phones
  • Moto E (1st and 2nd Gen.)
  • Moto G (1st and 3rd Gen.)
  • Moto X (1st and 2nd Gen.)
More_Instructions_Button.png More_Instructions_Button.png

Republic 3.0 Phones: The following info refers to Republic Wireless 3.0 Phones only.

Turn WiFi On or Off

  1. Tap 1.png Settings from the the app drawer.
  2. Tap WiFi.
  3. Slide the toggle switch at the top right to turn it on or off. 

Search For and Connect to WiFi

When you are in range and WiFi is turned on, you’ll automatically reconnect to available networks you’ve connected to before. 

  1. Tap 1.png Settings from the app drawer.
  2. Tap WiFi.
  3. Tap a network to connect to it. If necessary, enter Network SSID (network name), Security, and Password, then tap Connect.
  4. Once your phone is connected, open the web browser. If a terms and conditions page loads, read and accept the terms to access the network. 

Republic 1.0 and 2.0 Phones: The following info refers to the Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) phones only.

Turn WiFi On or Off

Through the Settings Menu

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap 1.png Settings.
  3. Tap WiFi.
  4. Slide the toggle switch at the top right to turn it on or off.

Through the Republic Wireless app

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap the 3.png Republic icon.
  3. Tap the 4.png WiFi icon (second icon from the left at the top of the screen).
  4. Tap on the bar at the bottom of the screen. This bar will either show your WiFi network's name, or "Not connected to WiFi" if you have not yet connected.
  5. Slide the toggle switch at the top right to turn it on or off.

Search For and Connect to WiFi

When you are in range and WiFi is turned on, you’ll automatically reconnect to available networks you’ve connected to before. 

Through the Settings Menu

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap 1.png Settings.
  3. Tap WiFi.
  4. Tap a network to connect to it. If necessary, enter Network SSID (network name), Security, and Password, then tap Connect.
  5. Once your phone is connected, open the web browser. If a terms and conditions page loads, read and accept the terms to access the network.

Through the Republic Wireless app

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap the 3.png Republic icon.
  3. Tap the 4.png WiFi icon (second icon from the left at the top of the screen).
  4. Tap on the bar at the bottom of the screen. This bar will either show your WiFi network's name, or "Not connected to WiFi" if you have not yet connected.
  5. Tap a network to connect. If necessary, enter Network SSID (network name), Security, and Password, and select Connect.
  6. Once your phone is connected, open the web browser. If a terms and conditions page loads, read and accept the terms to access the network. 

WiFi Settings in the Republic Wireless App

Check out Republic Wireless App for step-by-step instructions for WiFi settings available through the app.

Detail Images Explanation of Settings
5.png
  • Ask me to join WiFi networks
    Your phone can notify you when open WiFi networks (such as public WiFi) are in range.

  • Help me with extra verification
    This feature enables your phone to automatically display WiFi authorization pages for open WiFi networks. When checked, this setting will also offer to locally, and securely, store your login actions to automatically connect the next time you're on that network.

  • Saved WiFi networks
    View a list of WiFi networks with saved login actions.
6.png
  • Complete action using
    When completing the connection to WiFi, your phone will prompt you to complete the action using either the Republic Wireless app or the on-device WiFi app. You can choose to complete the action once or always with the app you choose, we'd recommend using Republic Wireless!

WiFi Bandwidth Requirements 

You need about 80kbps both ways to hold a call. The more bandwidth, the better for improving call quality. (Don't forget that streaming video or downloading large files all use bandwidth, so your quality may vary if you're trying to make or receive calls and watch Netflix at the same time.) 

I have DSL at home, will it work on that or will I have to upgrade to something faster?

It depends on your speed. You need about 80kbps both ways to hold a call, and the more bandwidth, the better for improving call quality. 

I have satellite internet at home, will it work on that?

Satellite internet is not ideal for VoIP calling. Latency (time delays) caused by routing the call will be significant, so while the call may go through, the quality of your calling experience will be very poor. 

Can I use Mi-Fi as a router?

You could use a Mi-Fi as a router to trick the phone into thinking that it's connected to a WiFi network, but the reality is that the 3G or 4G Mi-Fi you are connected to may not be able to give you enough bandwidth to hold a call. Latency (time delays) and jitter (clicks or other noises interrupting calls, or breaks in call connection) may also be issues when connecting to a Mi-Fi device and achieving a call with enough quality. We aren’t saying you can’t do it, but we don’t recommend it. 


Republic Arc Status 

The Republic Wireless arc in the notification bar in the top left corner of your phone screen tells you your connection status for cellular and WiFi service. It can also indicate if there are any issues with your connection and service. 

7.png

Connected to WiFi

If you have a filled in Republic Wireless arc, you're connected to WiFi for calls, messaging and data. Go, you!

8.png

Connected to Cell

If your Republic Wireless arc is empty, this means you're currently connected to the cellular network in some way. This could mean that you're using the cell network for calls, text, and data, or just calls and text. Check the Republic notification on your phone for information about your current connection.

9.png

Using Roaming Cell Data

This means you're in a roaming area. You can turn off roaming cell data or try to find a WiFi connection in range.

Note: Roaming cell data is only available on Republic 2.0 Plans

10.png

Something is Wrong: Alert

If you see a warning sign, instead of a Republic Wireless arc or the roaming data icon, this means an action is needed to complete WiFi connectivity.

Having connection issues? Try turning your WiFi connection back off and then on again. If that doesn't resolve the issue, try Clearing the Cache or starting your device in Safe Mode (Lollipop 5.1)


FAQs 

How do I make WiFi calls?
Dial as you would any other call. You don't have to take any special action. Once you're connected to a WiFi network, your Republic smartphone automatically connects and routes calls over WiFi. 

Can I tether my Republic Wireless phone?

Yes. In order for tethering to work, there are a few requirements that must be met: 

  1. You'll need Lollipop 5.0 or higher on your phone. For information about updating your phone, see How to Install System Updates (From KitKat) or How to Install System Updates (From Lollipop).
  2. You'll need to be on one of our Republic Wireless 2.0 or 3.0 Plans.
  3. You'll need to be on Republic Wireless app version 2.1 or higher. See Republic Wireless Release Notes for more information about Republic Wireless app versions. 

I have echo or call quality issues over WiFi. What's causing these issues, and how do I fix it?

There are several things to consider when dealing with call quality over WiFi.  The main thing is the stability and quality of the WiFi network you're connecting to. 99% of the time you won’t have any control over public hotspots, however, you do have some control over your home WiFi. 

  • We recommend installing a free speed test on your phone/computer. If the results are less than you expect, please contact your ISP (Internet Service Provider) for support.
  • If the results of the speed test are what you expected, check the settings of your router in accordance with the manufacturer's instructions for your particular router. 

Troubleshoot WiFi

Check your WiFi password

If your wireless network requires a password, make sure you’ve entered the correct password by following these steps: 

  1. Tap 1.png Settings from the app drawer.
  2. Tap WiFi.
  3. Tap on the wireless network that you are connected to.
  4. Tap Forget.
  5. Tap on the wireless network again.
  6. Enter your password. If you want to make sure it’s correct, you can tap Show password. 

Check your wireless internet connection

Sometimes your wireless internet connection goes down. Check to make sure your router and modem are working properly. 

If not, try to power cycle both your modem and router. Unplug both devices, wait 30 seconds, then plug in the modem and allow it to power up. Once the modem has completely restarted, then plug in the router and allow it to power up. 

Select the correct wireless network

You may have accidentally selected the wrong wireless network to connect to. 

Make sure you've authenticated with the WiFi hotspot

Sometimes you have to authenticate with public WiFi networks by agreeing to specific terms and conditions on your browser. 

Try a different WiFi connection

If you’re unable to determine the cause of your WiFi connection issue, try connecting to a different WiFi network — such as a public WiFi hotspot, a friend or family member's house, work, or home. 

Restart your phone

You can try restarting your phone to correct your WiFi connection issue. Sometimes, it just needs a good reboot! 

If you’re still having trouble connecting to WiFi after you’ve tried the above, please contact Republic Help.

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)