WiFi (KitKat)

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This document is intended for Moto E (1st Gen.), Moto G (1st Gen.) and Moto X (1st Gen.) users

If you're looking for WiFi instructions for the Motorola DEFY XT you can find them here: WiFi for Motorola DEFY XT. 

If your phone is currently running on Lollipop, you can find the instructions for WiFi here: WiFi

Connect to WiFi

WiFi Bandwidth Requirements
Republic Arc Status
FAQs
Troubleshoot WiFi  

Connect to WiFi 

Turn WiFi on or off 

  1. Tap Apps.
  2. Select Settings.
  3. Under Wireless & Networks, tap the WiFi power switch to turn it on or off.

Search for and connect to WiFi

  1. Tap Apps.
  2. Select Settings.
  3. Under Wireless & Networks, tap WiFi.
  4. Tap a network to connect. If necessary, enter Network SSID (network name), Security, and Password, and select Connect.

Note: When you are in range and WiFi is turned on, you’ll automatically reconnect to available networks you’ve connected to before.

Connect To An Open WiFi Hotspot

  1. Tap Apps.
  2. Tap Settings.
  3. Under Wireless & Networks, tap WiFi.
  4. Select the name of the WiFi network you’d like to connect to.
  5. Once your phone is connected, open the web browser. If the terms and conditions page loads, read and accept the terms to access the network.

  

Republic Wireless App WiFi settings

(Note: These features are in still in beta.)

Check out Republic Wireless App for  step-by-step instructions for WiFi settings available through the app:

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  • Ask me to join WiFi networks
    Your phone can notify you when open WiFi networks (such as public WiFi) are in range.

  • Help me with extra verification
    This feature enables your phone to automatically display WiFi authorization pages for open WiFi networks. When checked, this setting will also offer to locally, and securely, store your login actions to automatically connect the next time you're on that network.

  • Saved WiFi networks
    View a list of WiFi networks with saved login actions.
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  • Complete action using

When completing the the connection to WiFi, your phone will prompt you to complete the action using either the Republic Wireless app or the on-device WiFi app. You can choose to complete the action once or always with the app you choose, we'd recommend using Republic Wireless! 


WiFi Bandwidth Requirements 

You need about 80kbps both ways to hold a call. The more bandwidth, the better for improving call quality. (Don't forget that streaming video or downloading large files all use bandwidth, so your quality may vary if you're trying to make or receive calls and watch Netflix at the same time.)

  

I have DSL at home, will it work on that or will I have to upgrade to something faster?

It depends on your speed. You need about 80kbps both ways to hold a call, and the more bandwidth, the better for improving call quality.

I have satellite internet at home, will it work on that?

Satellite internet is not ideal for VoIP calling. Latency (time delays) caused by routing the call will be significant, so while the call may go through, the quality of your calling experience will be very poor.

  

Can I use Mi-Fi as a router?

You could use a Mi-Fi as a router to trick the phone into thinking that it's connected to a WiFi network, but the reality is that the 3G or 4G Mi-Fi you are connected to may not be able to give you enough bandwidth, about 80kbps, to hold a call. Latency (time delays) and jitter (clicks or other noises interrupting calls, or breaks in call connection) may also be issued when connecting to a Mi-Fi device and achieving a call with enough quality. We aren’t saying you can’t do it, but we don’t recommend it.


Republic Arc Status 

The Republic Wireless arc in the top left corner of your phone screen in the notifications bar tells you your connection status for cellular and WiFi service. It can also indicate if there are any issues with your connection and service. 

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Connected to WiFi

If you have a filled in Republic Wireless arc, you're connected to WiFi for calls, messaging and data. Go, you!

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Connected to Cell Data

If your Republic Wireless arc is empty, this means you're currently connected to on-network cellular data

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Using Roaming Cell Data

This means you're in a roaming area. You can turn off roaming cell data or try to find a WiFi connection in range.

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Something is Wrong: Alert

If you see a warning sign, instead of a Republic Wireless arc or the roaming data icon, this means an action is needed to complete WiFi connectivity.

   

Having connection issues? Try turning your WiFi connection back off and then on again. If that doesn't resolve the issue, try Clearing the Cache (KitKat) or starting your device in Safe Mode (KitKat 4.4.4)


  

FAQs 

How do I make WiFi calls?

Dial as you would any other call - there's no app to open up or the second number to manage.  You don't have to click a special button or take any special action.  Instead, once you're connected to a WiFi network, your Republic smartphone automatically connects and routes calls over WiFi. 

Can I tether my Republic Wireless phone?

Yes. In order for tethering to work, there are a few requirements that must be met: 

  1. You'll need Lollipop 5.0 or higher on your phone.
  2. You'll need to be on our Republic Wireless Plans 2.0: Republic Refund™ plans.
  3. You'll need to be on Republic Wireless app version 2.1 or higher. 

I have echo or call quality issues over WiFi. What's causing these issues, and how do I fix it?

There are several variables to consider when dealing with call quality over WiFi.  The main variable is the stability and quality of the WiFi network you're connecting to. 99% of the time you won’t have any control over public hotspots so there really isn’t much you can do there, but you do have some control over your home WiFi. 

  • For more info about ports, routers, and traffic, check out the Checklist - Phone Info by Republic Ambassador jben.
  • For Linksys or Cisco routers at home, there may be three options for network connecting: computer, wireless printer, or other wireless devices. Try using “other wireless devices” as the setting.
  • We recommend installing a free speed test on your phone/computer. If the results are less than you expect, please contact your ISP (Internet Service Provider) for support. 

You can also check out our WiFi troubleshooting section below. If you continue to have severe call quality issues, please contact Republic Help


Troubleshoot WiFi 

If you’re at home or work 

Check your WiFi password

If your wireless network requires a password, make sure you’ve entered the correct password by following these steps:

  1. Tap on the wireless network.
  2. Tap Forget.
  3. Tap on the wireless network again.
  4. Enter your password. If you want to make sure it’s correct, you can tap Show password. 

Check your wireless internet connection

Sometimes your wireless internet connection goes down. Check to make sure your router and modem are working properly. 

If not, try to power cycle both your modem and router. Unplug both devices, wait 30 seconds, then plug in the modem and allow it to power up. Once the modem has completely restarted, then plug in the router and allow it to power up. 

Select the correct wireless network

You may have accidentally selected the wrong wireless network to connect to. 

If you’re using a public WiFi hotspot 

Make sure you’ve authenticated with the WiFi hotspot

Sometimes you have to authenticate with their network by agreeing to the terms and conditions on your browser. 

Select the correct wireless network

You may have accidentally selected the wrong wireless network to connect to. 

Other troubleshooting tips 

Restart your phone

You can try restarting your phone to correct your WiFi connection issue. Sometimes, it just needs a good reboot! 

Try a different WiFi connection

If you’re unable to determine the cause of your WiFi connection issue, try connecting to a different WiFi network—such as a public WiFi hotspot, friend or family member's house, work or home. 

Unable to obtain IP address

If your phone is unable to obtain an IP address, your modem and WiFi router may need to be reset. Rebooting your modem and router will ensure that you have the best possible connection. Please follow these steps:

  1. Unplug your modem and router and turn your phone off.
  2. Plug your modem back in, wait for 1 minute, then plug your router back in.
  3. Wait for 1 minute, then turn your phone back on. 

If you're still having trouble connecting to your WiFi, please follow the steps below:

  1. Tap Apps.
  2. Select Settings.
  3. Under Wireless & Networks, tap WiFi.
  4. Press and hold the network you’re trying to connect to and select Forget Network.
  5. Turn off your phone, wait for 1 minute, then turn your phone back on.
  6. Reconnect to the WiFi network. 

If you’re still having trouble connecting to WiFi after you’ve tried the above, please feel free to contact Republic Help.

 

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