This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users |
In our constant effort to make the Republic Wireless service as intuitive and informative as possible and as part of the new Lollipop update, we’ve revamped our notification system for both Lollipop and KitKat enabled phones to help put more control over your service in your hands.
- Connection Alerts
- Data Usage Notifications
- Data Saver Mode
- Extra Data Purchases
- Billing Notifications
- Other Plan Notifications
Connection Alerts
As a WiFi first company (Republic Wireless: Data Refunds) we know how important it is to know what you’re connected to and when. This helps you figure out where (and when) your device needs to access cellular or roaming data and how to adjust your usage accordingly. If you have any questions about data usage and the like, check out our Data Usage Policy or our Terms of Service.
How Can I Tell I'm Using Data?
Sometimes apps push you into using data when you don't realize it or maybe you received a message with an attachment (MMS (Picture/Video Messaging)) when you're not connected to WiFi. Lots of things can impact your data usage so we try and make sure you're in control and have all the tools you'll need to keep your device's data usage in check.
Below, you'll find the notifications you receive when you're on a cell network and what to do when you receive them.
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If your device can't connect to WiFi, you will see this notification when your phone is locked alerting you that you're currently connected to the cellular network. |
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If your phone is unlocked, you'll see this push notification alerting you that you're currently on a cellular network. |
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Tapping the push notification will take you to your cellular data settings where you can turn off certain apps for using data or turn on Data Saver Mode until you get a chance to connect to WiFI. |
How Can I Tell If I'm Roaming?
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How Can I Adjust My Connection to Cellular or Roaming Data?
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How Can I Tell When WiFi is Available?
If you're currently on a cell network and have the ability to connect to WiFi, your device will automatically search for available WiFi networks nearby.
Tapping and swiping down your current status will bring up the push notification below.
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Data Usage Notifications
While many of our members rarely have to use a lot of cellular (or roaming) data in their day to day lives, it’s still nice to know you have it available. With our plans which have data purchased, we’ll send you notifications about your usage to let you know where you currently stand with your monthly data usage.
Note: Roaming data is calculated at a higher rate than cellular data due to off-network data being much more expensive than on-net. With that in mind, roaming data notifications pop up more often to let you know when you’ve entered a roaming area as well as when you’re using roaming data. The total data usage is calculated into the same bucket as cellular data for Republic Refund™ purposes and can be viewed in your app under the Cell Data Page.
Push Notifications
Push notifications are the small icons you receive in the top left of your screen near your connection activity. You can pull down push notifications to see what you need to know by tapping on the top bar and pulling down.
- You can also view push notifications when your device is locked.
- When the phone is locked, you can view the push notification by tapping on the notification twice (or entering a passcode if applicable).
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Modal Notifications
Modal notifications show up on your phone during use and require an action to be taken in order to continue. It sounds annoying but we promise, they’re important and we don't want you to miss them! They’ll only show up when you’re running low on data to let you know if something needs to be done to continue using data (IE- watching a video, playing a game, downloading an app, etc.) in 90, 95 and 100% notifications.
Note: If you purchase more data from a modal notification, your next bucket of data will only receive the 100% modal notification. The modal notifications will then renew on your next bill cycle data and you'll receive all three modal notifications again.
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Emails
Email notifications will be sent to the account user for usage as well as the account owner for the service line. You’ll have the ability to review your data usage from the emails as well as review instructions on purchasing more data.
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In-App Displays
- When you’re in your app, you’ll see notifications such as the ones detailed in the graph below when you’re using data at a higher-than-usual rate. This could mean you’re either running a data-hungry app or you’re using roaming data.
- Following the instructions below will show you how quickly you may run out of data based on your usage as well as when your next billing cycle date is to help you decide if you need to buy more data, turn Data Saver Mode on or wait until your next bill cycle date.
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Data Saver Mode
What is Data Saver Mode?
Data Saver is a handy tool that allows you to blanket turn off all data on your phone (even background data) when you know you’re not going to be using it. This can be handy for commuters who may not have WiFi on their commute home to make sure none of their apps are accidentally using data in the background.
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One of the benefits of Data Saver Mode is it turns off every app at once, rather than having to individually disable each app's connection to cellular data on your device. If you have specific parameters for which app has access to cellular data normally, Data Saver Mode will not undo those settings, nor will turning it off give all your apps access to cellular data, it will just revert back to your normal settings.
How Can I Turn On Data Saver Mode?
Data Saver Mode can easily be enabled from your Republic Wireless app's settings. Follow the instructions below to enable Data Saver.
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Extra Data Purchases
Sometimes you know ahead of time you’re going to use more data than you normally use. Say you’re taking a business trip to an area where you know WiFi is spotty or you know you are going to be in a roaming area. You can buy what you believe you’ll need and be credited what you don’t use with our Republic Refund™ program. See our Data Usage Policy as well as our Terms of Service for more information.
When to Purchase Data
When you’re all out of data or don’t have any recurring data and you’re off WiFi, you’ll see this notification offering to buy data as a one-time purchase. You can find the instructions for buying more data in our Plans and Service.
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When New Data Is Available
When the one-time purchase data is available, you'll receive a push notification to alert you that the data is ready to use.
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Billing Notifications
Billing notifications let you know when you have an upcoming bill cycle date, pending Republic Refund™ due or if there’s a problem with your billing credit card. Below are the notifications you’ll encounter dealing with Billing changes/updates as well as Republic Refund™ processes.
Pending Bill Cycle Notifications
When you have a bill cycle date coming up, a push notification will be sent to you to let you know when that date will be. This comes in handy if you’re worried about running out of data or if you need to change the credit card you have on file for month-to-month billing. Owners will receive their total amount invoiced and total amount for Republic Refund™. Users will only see the amount of data they did not use for the billing cycle.
Republic Refund™ Notifications
You’ll receive different notifications for your Republic Refund™ based on your data usage for your bill cycle. If you purchased a lot of data in anticipation of using it and ended up not using a lot of it, you’ll be credited to your account the difference! If that difference is more than your next monthly bill cycle, you’ll be refunded the difference to your billing credit card. For more details, see Data Usage Policy, Republic 2.0 Plans and Your Republic Service for more information.
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Other Plan Notifications
Number Change
Did you make a change that doesn't impact your billing or data usage? There's a notification for that too!
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