Shipping

Overview:

This article provides information regarding our shipping methods, estimated shipping times, and how to view and track your order.

Shipping Methods and Estimated Times

Shipping costs are calculated based on ZIP code during the checkout process and will vary.

  • Please see How to Use the Online Store for more info.
  • If you're ordering multiple phones, all phones in that order will need to ship to the same address. If you need to ship phones to multiple addresses, you can create a separate order for each address.
  • Shipments are only available to addresses in the contiguous United States.  This would not include Alaska, Hawaii, or US Territories.
  • Shipments cannot be shipped to P.O. Boxes.
  • Not all shipping options will be available for every order. The items and quantities within your cart dictate which shipping options are available for your order.

Fulfillment times may vary based on supply, which means orders may not always ship the same day you place the order. While your shipping method determines the amount of time the order takes to reach you once it has been shipped, our online store shows you how long it may take before that order ships: 

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An estimated time when the order will ship displayed in the online store on each phone or accessory's page by the ADD TO CART button.

Note: Orders are shipped on business days (Monday-Friday, except for holidays) for all shipping methods.

 

Delivery times vary based on shipping method

Orders are delivered on business days (Monday-Friday, except for holidays) for all shipping methods. For FedEx Standard Overnight, orders made between Friday 4 p.m. ET and Monday 4 p.m. ET will typically be processed on Monday for delivery on Tuesday.

Shipping Method Estimated Delivery Time*
USPS First Class (only available for SIM cards and accessories) 1-3 business days from when the order is shipped
FedEx Home Delivery (Ground) 1-5 business days from when the order is shipped
FedEx Express Saver 3 business days from when the order is shipped
FedEx 2 Day Shipping 2 business days from when order is shipped
FedEx Standard Overnight Next business day delivery, typically by 10:30 am to most U.S. addresses if ordered before 4 pm ET on prior business day**

*Delivery times for all methods (except FedEx Standard Overnight) are approximate.

**Orders placed after 5 p.m. ET will be fulfilled and shipped on the following business day, and delivered on the next business day after fulfillment. (For example, an order placed Wednesday after 5 p.m. ET would be fulfilled and shipped on Thursday, and delivered on Friday by the specified time for the shipping method.)


View & Track Your Order

After you've placed your order, you'll receive an email when your order has shipped, including your tracking number and shipment info.

You can also view your order status in your online account portal

  1. Sign into your account
  2. On the left side, click Orders, Payments, & Returns
  3. Your recent orders, payments, and returns will be shown

Note: Your most recent order will be displayed first.

As soon as your order has been confirmed, you can view it under the Orders & Payments tab. Phone orders will have two items associated with it:

New Purchase

This is your statement for the products that you purchased and is charged at the time you place your order. Click on the order for more details.

Pending New Purchase

This is your statement for your monthly service plan and is listed as pending because you won't be charged for this until you activate your phone. Click on the order for more details.

Once you've been charged for your monthly service plan, the status will change to Monthly Service.

Pending New Purchase (Back Ordered)

If there's an item in your order that's on back order, it will appear in your portal like the picture to the left. If you have multiple items in your order and only one item is on back order, your entire order will be placed in back order status. 

If your order has been placed on back order, you have the option to cancel the entire order by clicking on CANCEL. If you'd like to know which item is on back order, please contact Republic Help.

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(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)