I'm Locked Out of My Phone (Lollipop)


This document is intended for Moto E (2nd Gen.), Moto G (3rd Gen.) and Moto X (2nd Gen.) users

If you forget the Pattern, PIN, or Password on your screen lock, Republic Wireless cannot bypass this lock. 

Due to the "Kill Switch" regulation to protect consumers from phone theft, if you have screen locked your Android 5.1 (Lollipop) Moto phone, you must have your Google account credentials and you must perform a factory reset, wiping all personal content from the phone in order to unlock the phone.  After wiping the phone's memory with a factory reset, you will be asked to enter your Google login credentials. If do not have the login information, you will not be able unlock your phone until resetting your Google information and waiting for the cool-down period to expire.

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