My Screen Is Frozen or Will Not Respond

Overview

Learn what to do when your cell phone freezes or won't respond

Symptoms

  • Screen freezes or stops responding

Environment

Resolution

  1. Force reboot your phone as this may address mysterious issues that occur
  2. If your phone freezes again:
    • You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files by clearing your cache
    • A third party app could be causing your issues, which can be tested by rebooting your phone while in Safe Mode
  3. If you can't unfreeze the phone, follow the steps in How to Factory Reset a Cell Phone
    • A factory reset will reset your cell phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synchronized automatically. Any firmware updates you have installed will still be on your cell phone.
  4. If none of the above steps solves the issue, Republic Wireless will honor the manufacturer's one-year limited warranty for phones purchased directly from Republic Wireless per our Return and Replacement Policy

Additional Notes

If your phone is not powering on, please follow the steps in Phone Not Powering On

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)