My Phone Freezes or Randomly Reboots

 No longer supported

The phone(s) described in this article can no longer be activated with Republic. Please see Republic Wireless Phones for information on currently supported phones.

This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users

 If your Republic phone freezes up and becomes unresponsive or randomly reboots, the most likely culprit is an app. There are several potential solutions:


Try holding the POWER button down for a few seconds to restart your phone.

Check for phone updates

  1. Tap Apps.
  2. Select Settings.
  3. Under System, select System Update.
  4. Tap Update PRL, Update Profile, and Update Motorola software. Each one will search for any updates available.
    (Note: To update your PRL, you'll need to be connected to either WiFi or on-network (not roaming) cellular to update your PRL. If you're on the $10 plan, you'll need to be connected to WiFi. To update your data profile, you'll need to be connected to WiFi.)

Check for app updates

  1. Tap Apps.
  2. Select the Play Store icon at the top right of the screen, or select Google Play from the Apps list.
  3. Tap the Play Store icon at the top left.
  4. From the menu that appears, select My apps.
    • If updates are available, any apps that can be updated will be listed at the top.
    • Tap an app to update or, if more than one app has updates available, tap the Update All button to install any available updates.

Clear app cache

  1. Tap Apps.
  2. Select Settings.
  3. Under Device, select Apps.
  4. Swipe to the All tab.
  5. Select any app and under Cache, tap Clear cache.

Uninstall apps

Uninstall apps one by one to find the problem app.

Place your phone into Safe Mode

Safe Mode will allow your phone to start without any third-party apps. This will help determine if an app is causing your phone to freeze or reboot. See Safe Mode (KitKat) or Safe Mode for more info.

Factory reset

If your phone is still not performing correctly, you may need to perform a factory reset of your phone: Factory Reset (KitKat 4.4.4) or Factory Reset .

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)