This article provides information regarding troubleshooting texting issues (both SMS and MMS) for Republic Wireless phones.
Please use the drop downs below for information on various troubleshooting information.
Phones that have been used on other networks may need to have the APN settings created for Republic Wireless 5.0 network. See: Finish Setting Up Your Phone's APN Settings
The Republic Wireless app may need to be updated.
Install the Messages app produced by Google and set it as the default messaging app. While other messaging apps may work, we'll only provide troubleshooting support for messaging using the Messages app by Google.
Note: Samsung phones on our My Choice plan must use the Messages app by Google. The native Samsung app is not compatible with our My Choice plan.
Our phones, like all phones, need some kind of connectivity to receive a text message. We require a cell connection or WiFi access to the Internet to receive text messages. Once you are connected to cell or WiFi, you will receive your message.
Note: Phones on the Republic Refund (2.0) plans will need to disable roaming data in the Republic app to avoid its use by other apps.
- Text Messages (SMS)
If your phone is off or not connected to any data or cell source, any messages sent to you during this time will not be received until the next time you're connected. When your phone does not have connectivity for an extended period, inbound messages may time out and fail to be delivered. The timeout period is determined by the sender's carrier.
- Picture Messages (MMS)
Picture messages can be delayed because they take time to upload and pass through provider networks. Some providers require us to compress or adjust media before sending or after receiving the message. Because of this, we cannot guarantee timely MMS delivery.
- For Republic Wireless 3.0 Phones
This can occur if you're not using the Messages app produced by Google. See "Using an Unsupported Messaging App", above
- For Republic Wireless 1.0 and 2.0 Phones
This can be caused by issues with the Republic Wireless app.