Voicemail (KitKat 4.4.4)

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This document is intended for Moto E (1st Gen.), Moto G (1st Gen.), and Moto X (1st Gen.) users

Note: 

  • All unanswered calls are automatically transferred to your voicemail, even if your phone is in use or turned off. You should set up your voicemail and personal greeting as soon as you receive your phone.
  • Forwarding voicemail to YouMail is not currently supported.
  • Please also be aware that beginning March 8, 2016, there is a 500 voicemail message limit. You may not have more than 500 voicemail messages in your mailbox. If someone calls you and you have more than 500 voicemail messages, the caller will receive a mailbox full message and will be unable to leave you a message.
  • If your phone is currently running Lollipop, you can find the instructions for your Voicemail here: Voicemail (Lollipop 5.1). 

Set Up Voicemail

Access Voicemail

Delete Voicemail

Troubleshoot Voicemail

Set Up Voicemail 

In order for your voicemail to work correctly, the voicemail number listed under Voicemail Settings should be 18056377456, 2146649147 or 8557722900. To verify: 

  • Go to the phone dialer, tap the Menu icon (three vertical dots), then tap Settings > Voicemail > Setup. 

If that number is not listed or a different number is listed, please contact Republic Help before continuing voicemail setup. 

Set Your Voicemail Password 

You can set up your voicemail password from the Republic app or by dialing your voicemail. 

You must set a voicemail password to access your voicemail from a different phone. When you access your voicemail, you'll be prompted for your password after the greeting. 

To set up your password from the Republic app 

Detail Images

(click to enlarge)

    Follow the below step-by-step tutorial
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1.

Open the Republic app.

Your_Phone_Info_Settings.png

2.

Tap the Settings icon at the top right of the screen.

Settings.png

3.

Tap Voicemail settings.

Voicemail_Password_Voicemail_Settings.png 4. Tap Use voicemail password.
Voicemail_Password_Enter_Password.png

 

5.


Enter the four numbers of your desired password, and re-enter to confirm.

Note: Passwords must be non-sequential and cannot repeat the same number (i.e. cannot be 1234, 1111, etc.).

Voicemail_Password_Password_Updated.png

6.

 

Your voicemail password is now updated.

Use_voicemail_password.png

 

  • To reset your password, uncheck the box.
  • To change your password, uncheck the box, then re-check the box and enter your new password.

 

  

To set up your password by dialing your voicemail 

1. Tap Home.

2. Tap the Phone icon.

3. Tap and hold 1 until your phone calls voicemail. (You won't be prompted for a password.)

4. When you reach your mailbox, tap 3 for the Advanced Options menu.

5. Tap 3 to change your password.

6. When prompted, type in the four numbers of your desired password, then tap #.

Note: Passwords must be non-sequential and cannot repeat the same number (i.e. cannot be 1234, 1111, etc.).

7. Reenter your desired password, then tap #.

8. Hang up to end your call. 

Set Your Voicemail Greeting 

To set up your greeting from the Republic app 

Detail Images

(click to enlarge)

    Follow the below step-by-step tutorial
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1.

Open the Republic app.

Your_Phone_Info_Settings.png

2.

Tap the Settings icon at the top right of the screen.

Settings.png

3.

Tap Voicemail settings.

Voicemail_Greeting_Settings.png 4. Tap Voicemail greeting.

Voicemail_Greeting_Start_Recording.pngVoicemail_Greeting_Recording.png

 

5.


To record and use a custom greeting,

tap the Greeting tab at the top of the screen.

To record and use your name as your greeting,

tap the Name tab at the top of the screen.

Tap the circle to start recording, then tap the square to stop recording.

Voicemail_Greeting_Play_Preview.png

6.

Tap the play button to preview your recording.

 

To use the recording as your new voicemail message, tap Yes.

To create a new recording, tap No.

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7.

Your message will be saved as Currently In Use.

To play your current message:

Tap the play button at the bottom right of the screen.

To delete your current message:

  1. Tap the garbage can icon at the bottom of the screen.
  2. When asked Are you sure you want to delete this recording?, tap Yes to confirm.
  3. Your current greeting will be deleted, and the default greeting will be restored.

  

To set up your greeting by dialing your voicemail 

1. Tap Home.

2. Tap the Phone icon.

3. Tap and hold 1 until your phone calls voicemail. (You won't be prompted for a password if you're calling from your phone.)

4. When you reach your mailbox, tap 3 for the Advanced Options menu.

5. Tap 2 to record your greeting.

6. When prompted, record your greeting, then tap #.

7. Hang up to end your call. 

Set Up Call/Voicemail Forwarding 

Call/voicemail forwarding will transfer any call ignored or not answered on one phone to another phone, where it can be answered or allowed to go to voicemail. 

This is different from traditional call forwarding, where all calls to one phone are immediately forwarded to the second phone without ringing on the first phone. 

Note: Forwarding from one Republic phone to another Republic phone is currently not supported. 

The ability to enable (*28) and cancel (*38) voicemail forwarding using the dial pad within the Phone application is no longer supported as of January 2016 

To set up forwarding from the Republic app (via WiFi or cell)

Detail Images

(click to enlarge)

    Follow the below step-by-step tutorial
1.png

1.

Open the Republic app.

Your_Phone_Info_Settings.png

2.

Tap the Settings icon at the top right of the screen.

Settings.png

3.

Tap Voicemail settings.

Voicemail_Forwarding_Settings.png 4. Tap Voicemail forwarding.
Voicemail_Forwarding.png

5.

Enter the number where you'd like to forward calls you miss or reject. Tap Forward voicemail.


  

Access Voicemail 

All voicemails, regardless of which time zone you currently reside, will default to Eastern Standard Time. 

Call From Your Republic Phone 

Tap the Phone icon.
Press and hold 1 to play new and saved messages. If you don't have any new messages, you'll hear the setup options listed. 

Visual Voicemail 

When you receive a new voicemail, you’ll get a notification at the top of your screen. Tap on the notification to view the Visual Voicemail screen. 

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You can also tap the Phone icon to access your voicemail:

  1. Tap the phone_icon_-_white.png Phone icon
  2. Tap the clock.png Call History icon at the bottom left.
  3. Tap the voicemail message or play_icon.png Play icon. 

View Voicemail Messages In Your Call Log 

  1. Tap the Phone icon.
  2. Tap the Call Log icon (the left icon at the top of the screen that looks like a clock).
  3. Voicemails will be listed under the All tab. 

View Voicemail Messages In Active Display Notifications 

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For Moto X (1st and 2nd Gen.) users

On Moto X (1st Gen.):

  1. Tap Apps.
  2. Tap Settings.
  3. Under Device, tap Active Display.
  4. Tap Select apps.
  5. Check the box next to Dialer to enable. 

On Moto X (2nd Gen.):

  1. Tap Apps.
  2. Tap Moto.
  3. Tap Settings (the icon at the top right corner of the screen).
  4. Tap Display.
  5. Check the box next to Moto Display to enable.
  6. Tap Select apps.
  7. Check the box next to Dialer to enable. 

Call From Another Cell Phone or Landline 

  1. Dial your Republic Wireless phone number.
  2. When your voicemail picks up tap *
  3. Enter your voicemail password when prompted.
  4. Once you've listened to your messages, hang up to end your call.

Note: In order to call from a different cell phone or landline, your voicemail password must be something other than the default 1234. 


  

Delete Voicemail 

Delete Using Visual Voicemail 

  1. Tap the phone_icon_-_white.pngPhone icon.

  2. Tap the Clock icon in the bottom left corner of the Phone app.

  3. Your call history will be displayed under the All tab. Your voicemails will have a Play icon (triangle pointing right) on the right-hand side.

  4. Tap the Play icon.

  5. Listen to the message and if you want to delete it, tap the gray Trashcan icon at the top right of your screen. 

Delete By Calling Voicemail From Your Phone 

  1. Tap the Phone icon.

  2. Tap the Dialer icon.

  3. Tap and hold 1 until your phone calls voicemail. (You won't be prompted for a password if you're calling from your phone.)

  4. When you reach your mailbox, your new messages will start to play. Listen to your message and if you want to delete it, tap 7.

  5. If you don't have any new messages, you can tap 1 to listen to saved messages. If you want to delete a saved message, tap 7 when prompted.

  6. Tap the Red Phone icon to hang up.

Troubleshoot Voicemail 

If you're experiencing issues with voicemail: 

  • Please check to make sure you have the latest version of the Republic Wireless App and software installed on your phone. 
  • Check to make sure that you have the correct number for voicemail programmed into your phone.
  1. Tap Phone.
  2. Select Menu at the bottom right of the screen.
  3. Select Settings.
  4. Under Other Call Settings, select Voicemail
  5. Tap Setup.
  6. The Voicemail number should be 18056377456, 2146649147 or 8557722990.
    If it's not, please contact Republic Help. 
  • Please also check the following setting:
  1. Tap Phone.
  2. Select Menu at the bottom right of the screen.
  3. Select Settings.
  4. Under Other Call Settings, select Voicemail.
  5. Service should say “My Carrier. 
  • If the caller receives a mailbox full message, you may have more than 500 voicemail messages in your mailbox. You may not have more than 500 voicemail messages in your mailbox. To learn how to delete them, please go here.

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