WiFi for Motorola DEFY XT

For DEFY XT Users

  

Connect to WiFi 

  1. Tap icon_home2.pngHome.
  2. Tap icon_apps.pngAll Apps.
  3. Scroll down and tap Republic WiFi Setup.
  4. Tap Start.
  5. Tap the network you wish to connect to.  If you see a network with a lock as part of the icon, it’s secured and will require a password.
  6. Type in your password (if required) and tap Connect.
  7. The phone will register your network and will connect with Republic Wireless.  The Republic Wireless indicator in the notification bar will turn green

Connect to a public WiFi hotspot 

  1. Tapicon_home2.pngHome.
  2. Tapicon_menu.pngMenu.
  3. Tap Settings.
  4. Tap Wireless & Networks.
  5. Tap Wi-Fi Settings.
  6. Under WiFi Networks, select the network you wish to connect to.
  7. If you see a network with a lock as part of the icon, it’s secured and will require a password. Input the password and tap Connect. (Note: Once you connect to a secured connection once, your phone will remember the password.)
  8. Once your phone is connected, open your web browser. If a terms and conditions page loads, read and accept the terms to access the network. (Note: If you have to go through the browser to authenticate, your phone won’t store that password for automatic connectivity.) 

 

WiFi bandwidth requirements 

You need about 80kbps both ways to hold a call. The more bandwidth, the better for improving call quality. (Don't forget that streaming video or downloading large files all use bandwidth, so your quality may vary if you're trying to make or receive calls and watch Netflix at the same time.) 

I have DSL at home, will it work on that or will I have to upgrade to something faster?

It depends on your speed. You need about 80kbps both ways to hold a call, and the more bandwidth, the better for improving call quality. 

I have satellite internet at home, will it work on that?

Satellite internet is not ideal for VoIP calling. Latency (time delays) caused by routing the call will be significant, so while the call may go through, the quality of your calling experience will be very poor. 

Can I use Mi-Fi as a router?

You could use a Mi-Fi as a router to trick the phone into thinking that it's connected to a WiFi network, but the reality is that the 3G or 4G Mi-Fi you are connected to may not be able to give you enough bandwidth, about 80kbps, to hold a call. Latency (time delays) and jitter (clicks or other noises interrupting calls, or breaks in call connection) may also be issues when connecting to a Mi-Fi device and achieving a call with enough quality. We aren’t saying you can’t do it, but we don’t recommend it. 

 


   

FAQs 

How do I make WiFi calls?

Dial as you would any other call - there's no app to open up or second number to manage.  You don't have to click a special button or take any special action.  Instead, once you're connected to a WiFi network, your Republic smartphone automatically connects and routes calls over WiFi. 

Can I tether my Republic Wireless phone?

No. You can’t use your Republic wireless phone as a modem for computers or other equipment.  If you’d like a more boring legal explanation of this reasoning, please read our Terms of Service

I have echo or call quality issues over WiFi. What's causing these issues, and how do I fix it?

There are several variables to consider when dealing with call quality over WiFi.  The main variable is the stability and quality of the WiFi network you're connecting to. 99% of the time you won’t have any control over public hotspots so there really isn’t much you can do there, but you do have some control over your home WiFi. 

  • For more info about ports, routers, and traffic, check out the Checklist - Phone Info by Republic Ambassador jben.
  • For Linksys or Cisco routers at home, there may be three options for network connecting: computer, wireless printer, or other wireless devices. Try using “other wireless devices” as the setting.
  • We recommend installing a free speed test on your phone/computer. If the results are less than you expect, please contact your ISP (Internet Service Provider) for support. 

You can also check out our WiFi troubleshooting section below. If you continue to have severe call quality issues, please contact Republic Help

 


  

Troubleshoot WiFi 

If you’re at home or work 

  • Check your WiFi password
    If your wireless network requires a password, make sure you’ve entered the correct password by following these steps:
    1. Tap on the wireless network.
    2. Tap Forget.
    3. Tap on the wireless network again.
    4. Enter your password. If you want to make sure it’s correct, you can tap Show password. 
  • Check your wireless internet connection
    Check to make sure your router and modem are working properly. If not, try to power cycle both your modem and router:
    1. Unplug both devices, wait 30 seconds, then plug in the modem and allow it to power up.
    2. Once the modem has completely restarted, then plug in the router and allow it to power up. 
  • Select the correct wireless network
    You may have accidentally selected the wrong wireless network to connect to. 

If you’re using a public WiFi hotspot 

  • Make sure you’ve authenticated with the WiFi hotspot
    Sometimes you have to authenticate with their network by agreeing to the terms and conditions on your browser. 
  • Select the correct wireless network
    You may have accidentally selected the wrong wireless network to connect to. 

Other troubleshooting tips 

  • Restart your phone
    You can try restarting your phone to correct your WiFi connection issue. Sometimes, it just needs a good reboot! 
  • Try a different WiFi connection
    If you’re unable to determine the cause of your WiFi connection issue, try connecting to a different WiFi network—such as a public WiFi hotspot, friend or family member's house, work or home. 
  • Unable to obtain IP address
    If your phone is unable to obtain an IP address, your modem and WiFi router may need to be reset. Rebooting your modem and router will ensure that you have the best possible connection.
    1. Unplug your modem and router and turn your phone off.
    2. Plug your modem back in, wait for 1 minute, then plug your router back in.
    3. Wait for 1 minute, then turn your phone back on

If you're still having trouble connecting to your WiFi, please follow the steps below: 

  1. Tap icon_home2.pngHome.
  2. Tap icon_apps.pngAll Apps.
  3. Select Settings.
  4. Under Wireless & Networks, tap Wi-Fi.
  5. Press and hold the network you’re trying to connect to and select Forget Network.
  6. Turn off your phone, wait for 1 minute, then turn your phone back on.
  7. Reconnect to the WiFi network

If you’re still having trouble connecting to WiFi after you’ve tried the above, please feel free to contact Republic Help.

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(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)