(Archived) Google Drive 50GB Promotion

This document is intended for Moto G (1st Gen.) and Moto X (1st Gen.) users

If you buy a new Moto G (1st Gen.) or Moto X (1st Gen.) from Republic, you're eligible for an additional 50GB of Google Drive storage space for two years! 

To redeem this promotion, you need to: Redeem the offer within 30 days of activating your Moto G (1st Gen.) or Moto X (1st Gen.) Have access to data, either through cellular or WiFi Have a Google account set up on your device. See Sync My Google Account for instructions. Be redeeming this offer for the first time, whether on this device or another (maximum of one 50GB two year promotion per Google account)

To check your available storage in Google Drive:
Go to www.google.com/settings/storage to see how you're using your storage across Google Drive, Gmail, and Google+ Photos. 

Note: The page may take a few minutes to update after you redeem the additional 50GB of storage to reflect the additional space.

If this is your first time launching Google Drive: 

1. Open the Drive app on your phone by tapping Apps, then tapping Drive.
2. Review and accept the terms and conditions.
   
3. When the offer page appears, tap Redeem.
4. Choose the Google account where you'd like to apply the promotion.

If you have previously launched Google Drive, but did not redeem: 

1. Open the Drive app on your phone by tapping Apps, then tapping Drive.
2. Tap Menu in the top right corner of the screen.
3. Select Product Tour.
4. When the offer page appears, tap Redeem.
5. Choose the Google account where you'd like to apply the promotion.

Troubleshooting error messages 

• Offer expired
  To be eligible to receive an additional 50GB of Google Drive storage space for 2 years, you must redeem this offer within 30 days of activation of your new Moto G (1st Gen.) or Moto X (1st Gen.). 

• Failure to retrieve offer
  If the Redeem button disappears and Google Drive displays the error message "Failed retrieving offer from server, please try again," please try the following: 

• Check your data connection.
  Once you have a cellular or WiFi data connection, close Drive, relaunch the app, and go to Menu > Product Tour to access the offer.
• Make sure you're redeeming the offer on an eligible device.
  To be eligible to receive an additional 50GB of Google Drive storage space for 2 years, you must redeem this offer within 30 days of activation of your new Moto G (1st Gen.) or Moto X (1st Gen.).
• Contact Motorola Help.
  If you still see this error, contact Motorola Help for assistance. 

• Failure to connect to redemption server
  If offer redemption fails and Google Drive displays the error message "Could not connect to the redemption server", please try the following: 

• Check your data connection.
  Once you have a cellular or WiFi data connection, close Drive, relaunch the app, and go to Menu > Product Tour to access the offer.
• Try again later
  The redemption server may be temporarily unavailable or offline. Wait, and then close Drive, relaunch the app, and go to Menu > Product Tour to access the offer.
• Contact Motorola Help.
  If you see this error more than twice in 24 hours, contact Motorola Help for assistance. 

• Offer already redeemed
  If offer redemption fails and Google Drive displays the error message "This offer has already been redeemed", the following may apply:
  
  
  • This offer was already redeemed on your device.
    The unique voucher associated to your phone has already been applied. You may see this error after a factory data reset or if another user redeemed the offer from your phone using their own Google account. 

• This offer or a similar offer was already redeemed on your Google account.
  You must select a different Google Account to apply the promotion to, or wait until the initial 12 month period has passed to attempt an offer redemption again from this device. 

Content provided by Motorola Support.