Manage Email Notifications

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This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users

Gmail app

Other notification settings

Reply to a message from a notification
Troubleshoot notifications
Email app

Turn email notifications on or off
Other notification settings

Gmail app 

Set up your notifications

By default, notifications are turned on for messages in Primary, if you’re using the Default Inbox. 

To be notified of all incoming messages 

  1. In the Gmail app, tap the 1.png Menu icon, then Settings.

  2. Choose an account.

  3. Make sure that Notifications is checked.

  4. Tap Inbox sound & vibrate.

  5. Check Label notifications.

  6. Choose how you want to be notified. See "Other notification settings" below for more information.

  7. Go back to the previous page and tap Manage labels.

  8. Select an inbox label such as Social, Promotions, Updates, Forums, or Inbox.

  9. Check Label notifications and choose how you want to be notified about messages with this label.

  10. Go back to the previous page and repeat for the rest of the inbox labels if you see them in your list. Inbox labels are at the top of the list, but not all of them are used in your account. 

To be notified of only messages in certain categories or labels 

Note: By default, notifications are on for Primary, so you may need to turn off its notifications. 

  1. In the Gmail app, touch the 1.png Menu icon, then Settings.
  2. Choose an account.
  3. Make sure that Notifications is checked.
  4. Tap Manage labels.
  5. Choose one of your labels.
  6. Tap Sync messages and choose either Sync: Last 30 days or Sync: All.
  7. Check Label notifications.
  8. Choose how you want to be notified. See “Learn more about notification settings” below for more information.
  9. Repeat for any label you want notifications for. You can choose different ringtones for different labels. 

To be notified of only important messages

If you use Priority Inbox, you'll get notifications for only important messages by default. If you use Default Inbox, follow these directions to turn on notifications for messages labeled "Important": 

  1. In the Gmail app, touch the 1.png Menu icon, then Settings.
  2. Choose an account.
  3. Make sure that Notifications is checked.
  4. Tap Manage labels.
  5. Choose Important.
  6. Tap Sync messages and choose either Sync: Last 30 days or Sync: All.
  7. Check Label notifications.
  8. Choose how you want to be notified. See “Learn more about notification settings” below for more information. 

Note: By default, notifications are on for Primary, so you may need to turn off its notifications. 

To turn off notifications 

  1. In the Gmail app, tap the 1.png Menu icon, then Settings.

  2. Choose an account.

  3. Uncheck Notifications.

Other notification settings 

Sound

Choose a ringtone, or choose None if you don’t want a sound to play. 

Vibrate

If checked, your device will vibrate for every notification, except when in silent mode. If unchecked, your device will vibrate only if it's in vibrate mode and you have a sound notification turned on. 

Notify for every message

If checked, you’ll receive a notification every time a message is delivered to your inbox. If unchecked, you won’t receive further notifications until you dismiss the current notification. 

Reply to a message from a notification

With Android 4.1 and above, you can archive or reply to a message directly from a notification.

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If you don’t see these options for a single-message notification, expand the notification by swiping down with one finger. If you'd like Delete as an option instead of Archive, following these steps: 

  1. In the Gmail app, tap the 1.png Menu icon, then Settings.
  2. Choose General settings.
  3. Tap Archive & delete actions.
  4. Select Show delete only. 

Troubleshoot notifications 

Make sure that sync is on for your device.

On many Android devices, you can turn off sync for all apps at once. Often there is a sync icon 3.png that turns sync on and off. You may have turned off sync on purpose or by accident. 

Make sure that Gmail sync is on.
In the Gmail app, touch the Menu icon, then Settings. Choose your account, then make sure the box next to Sync Gmail is checked. 

Verify your settings.
Review the steps in the previous section to make sure you have all the right boxes checked. 

Content provided by Google Support. 


Email app 

Turn email notifications on or off 

  1. Tap Apps.
  2. Tap Email.
  3. Tap Menu .
  4. Tap Settings.
  5. Tap your email account.
  6. Under Notification Settings, tap to check or uncheck Email notifications. 

Other notification settings 

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Sound

Tap Choose ringtone to select the ringtone you'd like played when you receive an email notification. Select None if you don't want a sound to play. 

Vibrate

Tap the box next to Vibrate to check or uncheck if you'd like your phone to vibrate when you receive email notifications or not.

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