For DEFY XT Users

 

This will erase all of your apps and reset your phone to a cleared state.

• Any firmware update you have installed will still be on your phone.
• If you’re concerned about losing your contacts, see Manage Contacts for Motorola DEFY XT for instructions on how to back up your contacts.

NOTE: You must be in a Sprint home area to perform a factory data reset. If you're roaming, the reset won't perform properly.

Choose which state your phone is currently in:

• If your phone is powered on and currently working
• If your phone is powered off or frozen

If your phone is powered on and currently working

1. Tap Home.
2. Tap Menu.
3. Select Settings.
4. Scroll down to Privacy.
5. Select Factory Data Reset.
   Note: Do NOT select Erase SD Card. To be safe, you can remove your SD card.
6. Select Reset Phone.
7. Confirm by selecting Erase Everything.

 

 

If your phone is powered off or frozen

 

1. Power the phone off or remove the battery if it's unresponsive.
2. Unplug any USB or power cables from the phone.
3. Replace the battery and battery cover.
4. Press the Volume Up and Volume Down buttons at the same time.
5. While still pressing the Volume buttons, press the Power button.
6. Hold all three buttons until the red Motorola logo appears.
7. Release the three buttons you were holding down.
8. The Android logo with an exclamation mark will appear.
9. Tap Home.
10. Using the Volume Down button, scroll down to Wipe data/factory reset.
11. Press the Power button to select.
12. Using the Volume Down button, scroll down to Yes-delete all user data.
13. Press the Power button to select.
14. Once complete, press the Power button again to reboot the system.

After you complete the reset steps, your phone will power off and then back on.  It will take a few minutes to load, so please be patient. Please test your phone before adding back any apps or accounts.