- To provide information regarding the Republic Wireless app
- Here you'll find explanations for each screen and how to change your settings to best suit your own individual needs.
Table of Contents
- Update Your App
- Your Phone Info
- WiFi Usage
- Cell Data Usage
- Republic Help
Update Your App
To function properly with all available features, the Republic Wireless app and the Republic Telephony app (if on Lollipop 5.1) need to be updated to the latest version. For more info about the latest release, please see our Release Notes.
To update the Republic Wireless app, see How to Update the Republic Wireless Application
To update the Republic Telephony app, see How to Update the Republic Telephony Application
Your Phone Info
The Your Phone Info tab displays your phone number, app version, your current plan and bill cycle as well as the WiFi network you're connected to.
The Quick Links menu shows links to helpful app features. Tap the icon to open the menu.
|This section is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users only. Republic Wireless 3.0 phones will not see this section in their version of the app.|
The WiFi Usage section allows you to view info about your data usage while connected to WiFi.
The usage meter at the top of the screen displays the amount of time you've been connected to WiFi.
The bar graph shows your daily WiFi usage for your current billing period, including:
Info about your connected WiFi network is displayed at the bottom of the screen. Tap to go to WiFi Management.
WiFi Management provides info and settings for your phone's WiFi connection.
If you're connected to a WiFi network, the network name is displayed at the top of the screen. Tap to view details and settings for the network.
If you're not connected to WiFi, but a network is in range,
You'll see a Not Connected to WiFi message at the top of the screen. (You may also see this while your phone is in the process of connecting to a network.)
If you've turned WiFi off,
|You'll see a WiFi is turned off message at the top of the screen.|
The Available tab displays a list of WiFi networks in range. Tap a network to connect.
|The Saved tab displays a list of networks with saved login info and credentials, both public/open and private networks.|
|The Settings tab allows you to enable or disable settings for open (public) WiFi networks. (Note: These features are currently in beta.)|
Ask me to join WiFi networks
Your phone can notify you when open WiFi networks (such as public WiFi) are in range. Check the box to be prompted to join open WiFi networks, if no known networks are available.
- Open WiFi networks must be in range for at least 3 minutes with at least 2 bars of signal to be recommended.
- If you're in range of multiple open WiFi networks, we'll suggest the strongest one.
When you're in range of an open WiFi network, a popup will appear on your phone screen:
Help me with extra verification
This feature enables your phone to automatically display WiFi authorization/login pages for open WiFi networks. Your phone will locally and securely store the login actions after you perform them once and automatically performs them on future connections to those networks.
To save authentication for an open WiFi network:
Logging into an open WiFi network with saved authentication:
If you save the authentication actions for a network, then we will attempt to replay them when you connect to that network in the future.
If for some reason, the replay fails then the captive portal will be displayed again.
Saved WiFi networks
Tap to view a list of WiFi networks with saved login actions.
To disable automatic login actions for a specific open network, un-check the box next to the network name.
Cell Data Usage
The Cell Data Usage section allows you to view info about your data usage over cellular and adjust related settings.
From the first screen, you'll be able to see how much cell data you have left in your bill cycle (top section), the total amount of cell data you have in your bill cycle, your bill cycle date range, and how many days left in your bill cycle.
Tap on the bottom bar to view a graph of your cell data usage and how much cell data each app has used.
The bar graph shows your daily cell data usage for your current billing period, including:
The apps list at the bottom of the screen displays a breakdown by app of your cellular usage during the selected date range.
You can also manage your roaming data by clicking on the drop down from the Cell Data menu at the top of the screen.
Need help with your Republic Wireless phone or service?
|The Settings section allows you to change your phone and service settings, and learn more about your phone.|
Under Manage account, you can change your plan or your phone number right from your phone:
WiFi settings allows you to enable or disable settings for open (public) WiFi networks. For more information on these settings, click here.
(Note: These features are currently in beta)
Cell Data Settings
Cell data settings allows you to enable or disable settings for data usage over cellular.
Always show the Republic notification
If checked, the Republic arc will be displayed in the top left corner, even on the lock screen.
Show Data Saver reminders
If checked, you'll receive pop-up messages letting you know when cell/roaming data is being restricted.
Allow manual handover
Manual handover can be enabled or disabled to allow you to manually switch from WiFi to cell during a call.
Check the Allow manual handover box to show the manual handover button during calls.
Please note that if you disable the Republic Wireless notification, manual handover notifications will not show during a call.
Enable handover on networks
Select to see a list of WiFi networks and set which networks calls are allowed to switch from WiFi to cell automatically when needed to maintain call quality. (By default, all networks are checked to allow handover from WiFi to cell.)
To prevent calls from handing over to cell while you're on a WiFi network, un-check the box next to the network name. Handover will no longer occur when you're connected to that WiFi network.
Handover to WiFi when appropriate
When checked, cell calls will automatically hand over from cell to WiFi, if in range of a valid and stable WiFi network.
In order for a cell call to successfully transfer to WiFi, there are a few requirements that need to happen first:
To prevent a call from flip-flopping between cell and WiFi connections, each handover on your current call will extend a “cool-down” period that must pass before a cell to WiFi handover is attempted again. (WiFi to cell handovers are exempt from the cool-down period.)
For example, suppose you initiate a call on cell and walk into WiFi range. Your call will hand over to the WiFi network. Walking out and back into WiFi range again will make the call wait longer until it is passed to WiFi. The waiting period gets longer with subsequent handover.
How cell to WiFi handover impacts other features
If enabled, a manual handover (pressing the ‘HANDOVER’ button on a call) will move a call to cell and disable automatic cell to WiFi handovers for the remaining duration of the call. You can still use the ‘HANDOVER’ button to manually hand a call from cell to WiFi when in range; note that the manual handover button will not appear if a valid WiFi connection has not been established.
If a WiFi network is disabled for handovers in the Republic app settings, a call may still be passed to the WiFi network from cell. The call will not hand back to cell given the setting choice.
Email to SMS
Email to SMS allows Republic members to receive emails as a text on their phone, when sent in the proper format listed below. This feature is turned off by default and requires Republic Wireless app version 220.127.116.115 or higher.
Please note that email to SMS is supported by most major email providers. However, there may be some email providers that aren't able to deliver email to our SMS gateways.
Allow SMS messages from email
When checked, emails sent to <yournumber>@text.republicwireless.com will show up as a text message on your phone. Example: email@example.com
Any of these issues may indicate that the Republic Wireless App has crashed:
- "Republic Wireless has stopped" error message
This notification window may appear while calling, texting, or using the Republic app. Your phone should restart the app if it crashes, but sometimes it may continue to not function correctly.
- App-related or WiFi service issues
The Republic Wireless app, along with customization of the Android operating system, are the main components that make our service work on the phone. If the app is having issues and crashing, calling, texting, visual voicemail, or other app-related features may not work.
- Cellular service issues
- When calling or texting a contact, the call or text does not go through and immediately calls or texts you back from your number.
If you're experiencing crashes or other issues with the Republic Wireless app, try these fixes before submitting a help ticket:
- Restart your phone
Restarting can refresh your phone if it has been running slowly or not functioning correctly.
- Open the Republic Wireless App
Go to Apps, then open the Republic app. If you get a "Republic Wireless has stopped" error message, continue troubleshooting.
- Make sure you're using the latest version of the Republic Wireless App
We're constantly resolving bugs and other issues in newer releases of our app. See the Check for updates section to make sure you've installed the latest version.
- Clear your phone's cache
Clearing the cache will remove temporary files from your phone, but will not delete your files or settings. See Clearing the Cache for instructions.
- Uninstall and reapply updates to the Republic Wireless App
If issues are not resolved by the previous troubleshooting steps, uninstalling and reapplying updates to the Republic Wireless App in the Google Play Store can sometimes be an effective fix, but should only be done when directed by one of our Help team members. See the Check for updates section for more info on uninstalling app updates.
- Place your phone into Safe Mode
Safe Mode disables any third-party apps to help determine if your issue is caused by an app or is system-related. If your phone functions correctly in Safe Mode, a third-party app may be interfering with your service.
- Remove any third-party apps known to cause issues
Certain types of apps are known to cause interoperability issues with the Republic Wireless App and service. The most common issue-related apps are:
Performance enhancement apps
Antivirus or security apps
3rd party dialers or texting apps
Not all of these types of apps cause issues, but these are the most likely culprits. Remove these apps one by one until your phone is functioning correctly.
- Check your available storage space
Make sure your phone is not running low on storage space or RAM. If the Republic Wireless App is fighting other apps for resources, it may be closed by Android.
- To check your phone's available storage space, go to Apps > Settings > under Device, select Storage > check Available.
- To check your phone's available RAM, go to Apps > Settings > under Device, select Apps > on the Running tab, check RAM at the bottom of the screen.