This section applies to Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) phones only.

If you’re unable to hear audio through an accessory connected to the headset jack, please try the following:

• Turn off and restart your phone.

• Make sure the connection is tight and secure, including making sure the headset is inserted completely into the headset jack. Wiggling the connector can tighten the connection.

• Try a different headset to see if the issue is with the jack or the accessory.

• Check headset settings:

1. Tap Apps.
2. Select Settings.
3. Under Device, select Sound.
4. Select Audio Effects.
5. Try enabling this feature and try different Effects Profiles.