Email

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This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users



Getting Started
Add or delete an email account

Compose an email
Attach files to an email
Check for new messages
Manage email notifications
Email to SMS
Troubleshoot 

Getting Started 

With the latest update of the Android app Lollipop, you can now manage all of your email accounts under the Gmail app. 

  1. Tap Apps.
  2. Tap Email.
  3. You'll receive the notification Email has moved. The Gmail app now lets you view all of your email accounts.
  4. Tap Learn More to read Google's FAQ on the new email integration.
  5. Tap Take Me To The Gmail App to bypass this screen. Tapping Always do this will allow the Email app to always jump to the Gmail app. 

 

Add or delete an email account 

Add a non-Google account 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Under Accounts, you'll see all the services associated with your account.
    • If you need to add an account for an existing service, tap that service.
    • If you need to add an account for a service not currently linked to your device tap + Add Account.
    • To add an email account tap Exchange

Add a Google account 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Under Accounts tap Google.
  5. You'll be asked if you want to add an existing account or create a new one.
    To create a new one, tap New and follow the prompts to enter your info.
    To add an existing account, tap Existing and enter your Gmail address and password. 

If automatically setting up your account is unsuccessful, you can also manually add an email account.

You’ll need your POP3 or IMAP settings. 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Under Accounts tap Personal (IMAP) or Personal (POP3).
  5. Enter your email address and password for the email account.
  6. Tap Manual setup.
  7. Use the manual settings provided here by Motorola to complete setup. 

Delete an email account 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Under Accounts, select the account you wish to remove.
    • If the service you select has multiple accounts on your device, select the specific account under that service you wish to remove.
  5. Tap Menu https://storage.googleapis.com/support-kms-prod/SNP_2949079_en_v0.
  6. Tap Remove account.
  7. Tap Remove account again. 

Compose an email 

  1. Tap Apps.
  2. Select Gmail.
  3. Tap the New Email icon.
  4. When you’re done composing your message, tap Send

Attach files to an email 

  1. Tap Apps.
  2. Select Gmail.
  3. Create a new email.
  4. Tap Menu.
  5. Select Attach file.
  6. Locate and select the file you want to send.
  7. When you’re done composing your message, tap Send. 

Check for new messages 

  1. Tap Apps.
  2. Select Gmail..
  3. If you have one email account set up, your inbox will open automatically. If multiple email accounts are set up, choose an account to view that account’s inbox. 

Manage email notifications 

If email notifications are turned on

  • An email indicator will appear in the notification bar at the top of the phone when an new email arrives.
  • Tap the notification to open the email or view your inbox. 

See Manage Email Notifications for more info on how to manage and troubleshoot email notifications for Gmail and the Email app. 

 


  

Email to SMS 

Note: Email to SMS is disabled by default for all Republic Wireless members. 

Here's how it works:

  • Emails sent to <Republic Wireless Number>@text.republicwireless.com will show up as SMS on your device, you can have any combination of To/CC/BCC in the email
  • The device will only see the sender (as an email address) not other To/CC/BCC in the message
  • Unlike the devices, any emails that receive the email to SMS (ie to: 9195551234@text.republicwireless.com CC: user@mail.com) will see all To/CC values
    • In the above scenario, user@mail.com would see both addresses in the email headers but the device would only see the sender of the email/SMS. The device will not be able to reply to any SMS originated by email. 

Note: There is a size limit for email to SMS. If you send 256+ characters, the SMS will contain 251 characters followed by a "<...>" which indicates truncation. 

Email to SMS is not carrier specific. When someone sends an email, their email provider is responsible for delivering the emails to all recipients. If the email contains Republic numbers in the To/CC/BCC, it will reach the Republic Wireless system and that will process the email to SMS to send to the device.


  

Troubleshoot 

If you're having problems sending or receiving emails, try these troubleshooting steps.

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