This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users
Note: New batteries are not fully charged.
Plug the supplied battery charger into your phone and an electrical outlet. It may take several seconds to start charging the battery. Charging daily will help keep your phone ready to go!
During initial setup of your phone, your phone will transfer significant amounts of data while it initially synchronizes your accounts and updates applications. Your phone's battery may drain faster than usual during this initial update and sync session. You should keep the phone attached to the charger during the initial sync.
It is best to use the Motorola charger that came with your phone. Chargers have different output capacities, and a weak charger will take longer to charge your battery or may not charge your phone at all if you're using your phone heavily at the time.
It may take several charging cycles for your battery to reach optimum performance.
If your battery is completely or nearly completely discharged:
- It may take several minutes for your phone to begin charging. The battery needs to charge to a minimum voltage before the system can boot up.
- You may need to press and hold the power button for up to 30 seconds for your phone to respond.
- When your device is turned on, and you're charging, the battery icon in the top notification bar will show the charging indicator filled in. When your device is turned off, the charging indicator will be the outline of a battery.
- Your phone will warn you when its battery is getting low, at below 15% of its capacity and at below 5% of its capacity.
If your battery isn’t charging or is charging slowly:
- Use the Motorola charger that came with your phone.
- Make sure the charger isn’t damaged—check the insulation on the wire for cuts, check that the micro-USB plug fits securely into the phone, and check that the wall plug is not visibly damaged.
- Check the wall outlet. Some wall outlets can be loose so the prongs of the plug do not firmly make contact with the conductors inside the wall. If the charging icon shows intermittently while the charger is plugged in, try using a different outlet.
- If your battery is completely discharged, it may take several minutes for your phone to begin charging. The battery needs to charge to a minimum voltage before the system can boot up.
- Apps may be using resources and background services that keep your phone more active than it needs to be. Rebooting your phone can help. Keep track of apps to see if certain apps are using more power than you expected.
- Your phone’s battery may be defective and need to be replaced.
For tips on how to extend your phone's battery life, check out Extend Battery Life.
Content provided by Motorola Support.