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Check Network Settings

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Overview:

This document provides information regarding ensuring that cellular network settings are set correctly on Republic Wireless phones. 

If you're experiencing issues with network or roaming availability, make sure your network settings are correct. There are two locations where you should check these settings, the Android settings and the Republic Wireless app.

If your phone is currently running on KitKat, you can find the instructions for checking your network settings here: Check Network Settings (KitKat)‌. 

Using Android Settings

Google, Motorola, and Nexus Phones Samsung Phones Huawei Phone Motorola Phones
  • Alcatel A30
  • Google Pixel and Pixel XL
  • Moto E4
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto G5 Plus
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge
  • Huawei Ascend 5W
  • Moto E (1st and 2nd Gen.)
  • Moto G (1st and 3rd Gen.)
  • Moto X (1st and 2nd Gen.)
More_Instructions_Button.png More_Instructions_Button.png More_Instructions_Button.png More_Instructions_Button.png

Google, Motorola, and Nexus Phones: The following info refers to the Alcatel A30, Google Pixel and Pixel XL, Moto E4, Moto G4, G4 PLUS, and G4 PLAY, Moto G5 Plus, Moto X Pure Edition, Moto Z and Z Play, and Nexus 5X, 6, and 6P phones only.

Ensure That Cellular Data and Data Roaming is Enabled

  1. Tap Settings_Icon.png Settings from the app drawer.
  2. Tap Data usage.
  3. Ensure that Cellular data is enabled (slider should be to the right).
  4. Tap the Three_Vertical_Dots.png three vertical dots at the top right of the screen.
  5. Tap Cellular networks.
  6. Ensure that Data roaming is enabled (slider should be to the right).

Note: Although roaming cell data is only available on Republic 2.0 plans, the Data roaming setting must be enabled to ensure that your phone functions properly

  1. Tap the Three_Vertical_Dots.png three vertical dots at the top right of the screen again.
  2. Ensure that the first option says Restrict background data. If not, tap Allow background data.

Note: Phones with Android Nougat installed will not have the Restrict background data option.

Samsung Phones: The following info refers to Samsung Galaxy J3, S6, S7, and S7 edge phones only.

Ensure That Mobile Data is Enabled 

  1. Tap Samsung_Apps_Icon.png Apps.
  2. Tap Samsung_Settings_App_Icon.png Settings.
  3. Tap Data usage.
  4. Ensure that Mobile data is enabled (slider should be to the right).
  5. Tap MORE at the top right of the screen.
  6. Ensure that the first option says Restrict background data. If not, tap Allow background data. 

Ensure That Data Roaming is Enabled 

  1. Tap Samsung_Apps_Icon.png Apps.
  2. Tap Samsung_Settings_App_Icon.png Settings.
  3. Tap Mobile networks.
  4. Ensure that Data roaming is enabled (slider should be to the right).

Note: Although roaming cell data is only available on Republic 2.0 plans, the Data roaming setting must be enabled to ensure that your phone functions properly. 

Huawei Phone: The following info refers to the Huawei Ascend 5W phone only.


Ensure That Mobile Data and Data Roaming are Enabled

  1. Tap Settings.png Settings.
  2. Tap More.
  3. Tap Mobile network.
  4. Ensure that Mobile data is enabled (slider should be to the right).
  5. Ensure that Data roaming is enabled (slider should be to the right).

Note: Although roaming cell data is only available on Republic 2.0 plans, the Data roaming setting must be enabled to ensure that your phone functions properly.      

Motorola Phones: The following info refers to the Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) phones only.

Ensure That Cellular Data is Enabled 

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap Settings_Icon.png Settings.
  3. Tap Data usage.
  4. Ensure that Cellular data is enabled (slider should be to the right).
  5. Tap the Three_Vertical_Dots.png three vertical dots at the top right of the screen.
  6. Ensure that the first option says Restrict background data. If not, tap Allow background data. 

Using the Republic Wireless App

Republic 3.0 Phones Republic 1.0 and 2.0 Phones
  • Moto E (1st and 2nd Gen.)
  • Moto G (1st and 3rd Gen.)
  • Moto X (1st and 2nd Gen.)
More_Instructions_Button.png More_Instructions_Button.png

Republic 3.0 Phones: The following info refers to Republic Wireless 3.0 Phones only.

Ensure that Cell Data is Enabled

  1. Tap Republic_Icon__New_.png Republic from the app drawer.
  2. Tap Settings.png Settings at the top right of the screen.
  3. Tap CellDataSettings.JPG Cell data settings.
  4. Ensure that Cell data is enabled. 

Republic 1.0 and 2.0 Phones: The following info refers to the Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) phones only.

Ensure That Cell Data and Roaming Data are Enabled

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap Republic_Icon__Old_.png Republic.
  3. Tap Settings.png Settings at the top right of the screen.
  4. Tap CellDataSettings.JPG Cell data settings.
  5. Ensure that Cell data is enabled.
  6. Ensure that Roaming data is enabled.

Note: 

  • Data roaming is disabled by default and doesn't need to be enabled in order for Republic calling, SMS/MMS, and voicemail to work.
  • Data roaming is only available on Republic 2.0 Plans.
  • Your phone calculates roaming data at a higher rate than on-network cellular data (consuming it faster) due to roaming data being more expensive. 

Additional information regarding cellular data within the Republic application can be found here. 

A Specific Application, Such as Chrome, Isn't Working for Cell Data 

datasaver1.png

data_saver2.png

The Republic app has a Data Saver feature that allows you to turn off cellular data for a specific app. To change these settings and allow the app to use cellular data:

  1. Tap Moto_Apps_Icon.png Apps.
  2. Tap Republic_Icon__Old_.png Republic.
  3. Tap Cell_Usage_Tab_Icon.png Cell Usage.
  4. Under Cell Access, scroll down until you find the app.
  5. Ensure Cell Access is enabled for the app (slider should be to the right). 

Additional app settings for cellular data can be found here.

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