Welcome to Republic! Let's get your phone activated.
Please note: These instructions are for phones that have been updated to Android version 4.4.4 - listed by where you purchased your phone and if you're a new member or have an existing Republic account.
- For instructions for phones that haven't been updated to Android 4.4.4, go to Activate My Phone (KitKat Below 4.4.4)
- For instructions for phones that are on Android 5.1 or above, go to Activate My Phone
For a step-by-step video walkthrough of activation, click here.
Please note: Republic does not charge any activation fees.
- I purchased from RepublicWireless.com
- I purchased from a third party (i.e. a friend, Moto Maker, eBay)
- Troubleshooting
I purchased from RepublicWireless.com
Your phone will automatically begin activation when you turn it on. There are two activation processes that will happen: Republic Wireless activation and cellular activation.
You'll need access to a WiFi network to complete both of these activation processes. You do not need to be in a Sprint home area.
Detail Images |
Follow the below step-by-step tutorial | |||
![]() |
1. |
You'll be asked to choose your language. (The only option is English.) Tap Start.
|
||
![]() |
2. |
Connect to a WiFi network: |
||
![]() |
3. |
You'll see a Motorola About your privacy message. Tap Accept and continue. (You can also tap Privacy settings to change what information is shared with Motorola.) |
||
![]() |
4. |
Your phone will complete activation on WiFi. This can take a few minutes. | ||
![]() |
5. |
You'll now be taken through the Google account setup.
Tap OK to accept Google's terms and conditions and sign in. |
||
![]() |
6. |
After you've signed into your Google account, you'll set up Google services.
Tap the arrow to continue. |
||
![]() |
7. |
On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services.
Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.)
To skip this step, tap Not now. |
||
![]() |
8. |
On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.
|
||
|
9. |
You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)
|
||
![]() |
10. |
Once your phone restarts, a welcome screen will display your phone number and the plan you selected in the online store when you purchased the phone. Tap OK to dismiss. |
After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated.
Existing account (upgrade/replacement or adding a new line)
These instructions are for existing Republic members who chose the upgrade/replacement option when purchasing their new phone from the Republic online store.
There are two activation processes that will happen: Republic Wireless activation and cellular activation.
You'll need access to a WiFi network to complete both of these activation processes. You do not need to be in a Sprint home area.
Note: You will not need to swap out the SIM cards if you're upgrading/replacing between Moto X phones (1st and 2nd Gen. or same generation). See SIM Cards for more info.
Detail Images |
Follow the below step-by-step tutorial | |||
![]() |
1. |
You'll be asked to choose your language. (The only option is English.) Tap Start.
|
||
|
2. |
Connect to a WiFi network: |
||
![]() |
3. |
You'll see a Motorola About your privacy message. Tap Accept and continue. (You can also tap Privacy settings to change what information is shared with Motorola.) |
||
![]() |
4. |
Your phone will complete activation on WiFi. This can take a few minutes. |
||
![]() |
5. |
You'll now be taken through the Google account setup.
Tap OK to accept Google's terms and conditions and sign in. |
||
![]() |
6. |
After you've signed into your Google account, you'll set up Google services.
Tap the arrow to continue. |
||
![]() |
7. |
On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services. Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.) To skip this step, tap Not now. |
||
![]() |
8. |
On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.
|
||
![]() ![]() |
9. |
You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)
|
||
![]() |
10. |
Once your phone restarts, a welcome screen will display your phone number and the plan you selected in the online store when you purchased the phone. Tap OK to dismiss. |
After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated.
I purchased from a third party (i.e. a friend, Moto Maker, eBay)
New member
Your phone will automatically begin activation when you turn it on.
You'll need access to a WiFi network to complete the activation process.
Looking to activate a used DEFY XT? Click here to go to our web activations page.
Detail Images |
Follow the below step-by-step tutorial | |||
![]() |
1. |
You'll be asked to choose your language. (The only option is English.)
Tap Start.
|
||
|
2. |
Connect to a WiFi network: |
||
![]() |
3. |
You'll see a Motorola About your privacy message. Tap Accept and continue. (You can also tap Privacy settings to change what information is shared with Motorola.) |
||
![]() |
4. |
Your phone will complete activation on WiFi. This can take a few minutes. |
||
![]() |
5. |
You'll now set up your Republic account and select a plan. Tap Get Started Now to begin. |
||
![]() |
6. | When asked if you have a Republic Wireless account, tap No to set up a new account. | ||
![]() |
7. |
Enter your name and email address. |
||
![]() |
8. |
Review the Republic Wireless Terms and Conditions and E911 Terms by tapping the links. Tap both boxes to accept the terms, then tap Accept. |
||
![]() |
9. |
Choose your service plan: All plans available for your device will be displayed. Tap a plan to see more details about WiFi and cell service. When you've found the plan you want, tap Select This Plan. |
||
![]() |
10. |
Enter your credit card number, expiration date, and security code. (Note: The name is auto-populated, but if the card you're using has a different name, you can change it.) |
||
![]() |
11. |
Enter your billing address |
||
![]() |
12. |
Review your order information.
Once you've reviewed your order information, tap Complete Purchase. |
||
![]() |
13. |
If your purchase was successful, you'll see the Plan purchase successful! screen. You'll also be sent a confirmation email with further instructions on how to complete the activation of your phone. In the meantime, tap Continue Startup to sync your Google accounts. |
||
![]() |
14. |
You'll now be taken through the Google account setup.
Tap OK to accept Google's terms and conditions and sign in. |
||
![]() |
15. |
After you've signed into your Google account, you'll set up Google services.
Tap the arrow to continue. |
||
![]() |
16. |
On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services. Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.) To skip this step, tap Not now. |
||
![]() |
17. |
On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.
|
||
![]() ![]() |
18. |
You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)
|
||
![]() |
19. |
Once your phone restarts, a welcome screen will display your phone number and the plan you selected. Tap OK to dismiss. |
After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated.
Existing account (upgrade/replacement or adding a new line)
Your phone will automatically begin activation when you turn it on.
You'll need access to a WiFi network to complete the activation process. You do not need to be in a Sprint home area.
Note: You will not need to swap out the SIM cards if you're upgrading/replacing between Moto X phones (1st and 2nd Gen. or same generation). See SIM Cards for more info.
Looking to activate a used DEFY XT? Click here to go to our web activations page.
Detail Images |
Follow the below step-by-step tutorial | |||
![]() |
1. |
You'll be asked to choose your language. (The only option is English.) Tap Start.
|
||
|
2. |
Connect to a WiFi network: Choose the network you'd like to connect to and type in your password (if necessary). |
||
![]() |
3. |
You'll see a Motorola About your privacy message. Tap Accept and continue. (You can also tap Privacy settings to change what information is shared with Motorola.) |
||
![]() |
4. |
Your phone will complete activation on WiFi. This can take a few minutes. |
||
![]() |
5. |
You'll now log into your Republic account and select a plan. Tap Get Started Now to begin. |
||
![]() |
6. | When asked if you have a Republic Wireless account, tap Yes to sign in. | ||
![]() |
7. |
Enter your email address and password, then tap Sign in. |
||
![]() |
8. |
On the Which number do you want on this phone? screen, choose the service line to add to your phone:
|
||
![]() |
9. |
Verify the existing number to be transferred or that a new line will be added, then tap Confirm. |
||
![]() |
10. |
If you're adding a new line
If you're transferring your service line from a Moto X, Moto G, or Moto E
If you're transferring your service line from a DEFY XT:
|
||
![]() |
11. |
If your purchase was successful, you'll see the Plan purchase successful! screen. You'll also be sent a confirmation email with further instructions on how to complete the activation of your phone. (Note: It may take up to 45 minutes for you to receive your confirmation email. Please be sure to check your inbox and spam folders.) In the meantime, tap Continue Startup to sync your Google accounts. |
||
![]() |
12. |
You'll now be taken through the Google account setup.
Tap OK to accept Google's terms and conditions and sign in. |
||
![]() |
13. |
After you've signed into your Google account, you'll set up Google services.
Tap the arrow to continue. |
||
![]() |
14. |
On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services. Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.) To skip this step, tap Not now. |
||
![]() |
15. |
On the You're all set! screen, you'll be asked if you want to use Motorola Migrate (KitKat) app.
|
||
![]() ![]() |
16. |
You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)
|
||
![]() |
17. |
Once your phone restarts, a welcome screen will display your phone number and the plan you selected. Tap OK to dismiss. |
After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated.
Note: Once you've moved all of your contacts and personal data to your new phone, turn off your old phone for about two hours so you don't get duplicate messages on both phones while the transfer completes.
Troubleshooting
Initial fixes
Before you start troubleshooting, there are a couple of simple things you can check that may give you a better idea as to what type of activation issue you may be experiencing:
- Make sure you're connected to WiFi.
You don't need to be connected to cellular when activating your phone, but you do need to be connected to WiFi.
- Make sure you have the correct phone.
To do this, you'll need to verify that the serial number (MEID Hex) for the phone you're holding matches the serial number in your Account portal.
- To get the serial number of your phone:
- Tap Apps.
- Tap Settings.
- Scroll down to System and tap About phone.
- Tap Status.
- Scroll down and look for MEID. That is the serial number of your phone.
- Log into your Account portal and go to the My Phones section to see if it matches. If it doesn't, please contact Republic Help.
If everything above looks good and the phone is still not activated:
- Restart the phone.
- When phone comes back up, open the dialer and dial ##72786#
- If this completes without error, perform a profile update by going to Settings → System Update → Update Profile.
(Note: You'll need to be connected to WiFi to update the profile.) - The phone should restart. (If it doesn't, then manually restart the phone.)
Specific error messages
Detail Images |
Error message & fixes |
![]() |
If you receive this error, please wait one hour and then tap the Activate Now in your notifications. (Tap, hold, and swipe down from the top of your phone screen to access your notifications) |
|
If you get this error, please tap Submit a help request to contact Republic Help. |
If you're still unable to activate your phone after you've gone through the above steps, please contact Republic Help.