Activate My Phone (KitKat 4.4.4)

Welcome to Republic! Let's get your phone activated. 

Please note: These instructions are for phones that have been updated to Android version 4.4.4 - listed by where you purchased your phone and if you're a new member or have an existing Republic account. 

For a step-by-step video walkthrough of activation, click here

Please note: Republic does not charge any activation fees. 

I purchased from RepublicWireless.com

Your phone will automatically begin activation when you turn it on. There are two activation processes that will happen: Republic Wireless activation and cellular activation

You'll need access to a WiFi network to complete both of these activation processes. You do not need to be in a Sprint home area. 

Detail Images

    Follow the below step-by-step tutorial
1-language.png

1.

You'll be asked to choose your language. (The only option is English.)

Tap Start.

If you see a Cellular Activation screen first, you'll need to activate your phone using our alternate instructions here.

Cellular_Activation.png
2-select-wifi.png

2.2-wifi-login.png

2.

Connect to a WiFi network:
Choose the network you'd like to connect to and type in your password (if necessary).

3-motorola-privacy.png

3.

You'll see a Motorola About your privacy message. Tap Accept and continue.

(You can also tap Privacy settings to change what information is shared with Motorola.)

DOC-2451.png

4.

Your phone will complete activation on WiFi. This can take a few minutes.
5-google-account-setup-login.png

5.

You'll now be taken through the Google account setup.

  • If you have a Google Account (including a Gmail account), tap Yes to log in.
  • If you don't have a Google or Gmail account, tap No to create one.

 

Tap OK to accept Google's terms and conditions and sign in.

6-backup-and-location__1_.png

6.

 

 

After you've signed into your Google account, you'll set up Google services.

  • Under Backup & Restore, you can restore apps, settings, and other data from your Google account to your new phone and/or back up data from your new phone to your Google account.

  • Under Location, choose whether to allow apps to determine your location, allow anonymous location data to be sent to Google, or allow your phone to scan for WiFi.

Tap the arrow to continue.

7-payment-info.png

7.

On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services.

 

Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.)

 

To skip this step, tap Not now.

8-youre-all-set-migrate__1_.png

8.

On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.

  • Select Start Migrate to open Motorola Migrate to move photos, videos, music, call history, and other files and settings from your old Android phone or iPhone to your new phone.
  • If you'd like to skip this step, tap Maybe later.

9-cell-config-update-notification__1_.png9.3_-_Cellular_Activation.png

9.

You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)

  • On the Home screen of your phone, open your notification by pressing and swiping down from the top of the screen. On the notification labeled Cellular configuration update, tap Update Now.
  • If you dismiss the Cellular configuration update from your notifications, a Cell configuration required popup window will remind you to update. Tap Update Now to update (your phone will automatically restart).

                  16.2_-_Cell_Config_Popup__1_.png

10-rw-welcome__1_.png

10.

Once your phone restarts, a welcome screen will display your phone number and the plan you selected in the online store when you purchased the phone.

Tap OK to dismiss.

After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated. 

Existing account (upgrade/replacement or adding a new line) 

These instructions are for existing Republic members who chose the upgrade/replacement option when purchasing their new phone from the Republic online store. 

There are two activation processes that will happen: Republic Wireless activation and cellular activation.

You'll need access to a WiFi network to complete both of these activation processes. You do not need to be in a Sprint home area.

Note: You will not need to swap out the SIM cards if you're upgrading/replacing between Moto X phones (1st and 2nd Gen. or same generation). See SIM Cards for more info.

Detail Images

    Follow the below step-by-step tutorial
1-language__3_.png 1.

You'll be asked to choose your language. (The only option is English.)

Tap Start.

If you see a Cellular Activation screen first, you'll need to activate your phone using our alternate instructions here. Cellular_Activation.png

2-select-wifi__1_.png2.2-wifi-login__2_.png

2.

Connect to a WiFi network:
Choose the network you'd like to connect to and type in your password (if necessary).

3-motorola-privacy__1_.png 3.

You'll see a Motorola About your privacy message. Tap Accept and continue.

(You can also tap Privacy settings to change what information is shared with Motorola.)

4-checking-device-status__1_.png 4.

Your phone will complete activation on WiFi. This can take a few minutes.

5-google-account-setup-login__2_.png 5.

You'll now be taken through the Google account setup.

  • If you have a Google Account (including a Gmail account), tap Yes to log in.
  • If you don't have a Google or Gmail account, tap No to create one.

Tap OK to accept Google's terms and conditions and sign in.

6-backup-and-location__2_.png 6.

After you've signed into your Google account, you'll set up Google services.

  • Under Backup & Restore, you can restore apps, settings, and other data from your Google account to your new phone and/or back up data from your new phone to your Google account.

  • Under Location, choose whether to allow apps to determine your location, allow anonymous location data to be sent to Google, or allow your phone to scan for WiFi.

Tap the arrow to continue.

7-payment-info__1_.png 7.

On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services.

Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.)

To skip this step, tap Not now.

8-youre-all-set-migrate__2_.png

8.

On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.

  • Tap Start Migrate to open Motorola Migrate to move photos, videos, music, call history, and other files and settings from your old Android phone or iPhone to your new phone.

  • If you'd like to skip this step, tap Maybe later.
9-cell-config-update-notification.png9.3_-_Cellular_Activation__2_.png 9.

You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)

  • On the Home screen of your phone, open your notification by pressing and swiping down from the top of the screen. On the notification labeled Cellular configuration update, tap Update Now.

  • If you dismiss the Cellular configuration update from your notifications, a Cell configuration required popup window will remind you to update. Tap Update Now to update (your phone will automatically restart).

                      16.2_-_Cell_Config_Popup__1_.png

10-rw-welcome.png 10.

Once your phone restarts, a welcome screen will display your phone number and the plan you selected in the online store when you purchased the phone.

Tap OK to dismiss.

After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated. 


I purchased from a third party (i.e. a friend, Moto Maker, eBay)

New member

Your phone will automatically begin activation when you turn it on.

You'll need access to a WiFi network to complete the activation process.

Looking to activate a used DEFY XT? Click here to go to our web activations page.

 

Detail Images

    Follow the below step-by-step tutorial
1-language__1_.png

1.

You'll be asked to choose your language. (The only option is English.)

 

Tap Start.

 

If you see a Cellular Activation screen first, you'll need to activate your phone using our alternate instructions here. Cellular_Activation.png

2-select-wifi__1_.png2.2-wifi-login__1_.png

2.

Connect to a WiFi network:
Choose the network you'd like to connect to and type in your password (if necessary).

3-motorola-privacy__2_.png 3.

You'll see a Motorola About your privacy message. Tap Accept and continue.

(You can also tap Privacy settings to change what information is shared with Motorola.)

4-checking-device-status__3_.png

4.

Your phone will complete activation on WiFi. This can take a few minutes.

5-rw-get-started-now__1_.png 5.

You'll now set up your Republic account and select a plan. Tap Get Started Now to begin.

6-rw-account-yes-no.png 6. When asked if you have a Republic Wireless account, tap No to set up a new account.
7-new-rw-accnt-name-email.png

7.

Enter your name and email address.

8-ts-and-cs.png 8.

Review the Republic Wireless Terms and Conditions and E911 Terms by tapping the links.

Tap both boxes to accept the terms, then tap Accept.

9-choose-plan.png

9.

Choose your service plan:

All plans available for your device will be displayed. Tap a plan to see more details about WiFi and cell service.

When you've found the plan you want, tap Select This Plan.

10-rw-credit-card-info.png 10.

Enter your credit card number, expiration date, and security code.

(Note: The name is auto-populated, but if the card you're using has a different name, you can change it.)

11-billing-address.png

11.

Enter your billing address
(Be sure to enter the address on file with your credit card company.)

12-review-order-info.png

12.

Review your order information.

  • Tap Edit if you need to make any changes.
  • Tap Details to see a breakdown of costs, including taxes.
  • Tap Add coupon code to add a coupon.

Once you've reviewed your order information, tap Complete Purchase.

13-plan-purchase-successful.png

13.

If your purchase was successful, you'll see the Plan purchase successful! screen.

You'll also be sent a confirmation email with further instructions on how to complete the activation of your phone.
(Note: It may take up to 45 minutes for you to receive your confirmation email. Please be sure to check your inbox and spam folders.)

In the meantime, tap Continue Startup to sync your Google accounts.

5-google-account-setup-login__3_.png 14.

You'll now be taken through the Google account setup.

  • If you have a Google Account (including a Gmail account), tap Yes to log in.
  • If you don't have a Google or Gmail account, tap No to create one.

Tap OK to accept Google's terms and conditions and sign in.

6-backup-and-location__2_.png 15.

After you've signed into your Google account, you'll set up Google services.

  • Under Backup & Restore, you can restore apps, settings, and other data from your Google account to your new phone and/or back up data from your new phone to your Google account.

  • Under Location, choose whether to allow apps to determine your location, allow anonymous location data to be sent to Google, or allow your phone to scan for WiFi.

Tap the arrow to continue.

7-payment-info__2_.png 16.

On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services.

Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.)

To skip this step, tap Not now.

8-youre-all-set-migrate__3_.png 17.

On the You're all set! screen, you'll be asked if you want to use the Motorola Migrate (KitKat) app.

  • Tap Start Migrate to open Motorola Migrate to move photos, videos, music, call history, and other files and settings from your old Android phone or iPhone to your new phone.

  • If you'd like to skip this step, tap Maybe later.
9-cell-config-update-notification__2_.png9.3_-_Cellular_Activation__3_.png 18.

You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)

  • On the Home screen of your phone, open your notification by pressing and swiping down from the top of the screen. On the notification labeled Cellular configuration update, tap Update Now.

  • If you dismiss the Cellular configuration update from your notifications, a Cell configuration required popup window will remind you to update. Tap Update Now to update (your phone will automatically restart).

                16.2_-_Cell_Config_Popup__1_.png

10-rw-welcome__2_.png 19.

Once your phone restarts, a welcome screen will display your phone number and the plan you selected.

Tap OK to dismiss.

After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated. 

Existing account (upgrade/replacement or adding a new line)

Your phone will automatically begin activation when you turn it on.

You'll need access to a WiFi network to complete the activation process. You do not need to be in a Sprint home area.

Note: You will not need to swap out the SIM cards if you're upgrading/replacing between Moto X phones (1st and 2nd Gen. or same generation). See SIM Cards for more info.

Looking to activate a used DEFY XT? Click here to go to our web activations page. 

Detail Images

    Follow the below step-by-step tutorial
1-language__3_.png

1.

You'll be asked to choose your language. (The only option is English.)

Tap Start.

If you see a Cellular Activation screen first, you'll need to activate your phone using our alternate instructions here. Cellular_Activation.png

2-select-wifi__2_.png2.2-wifi-login__3_.png

2.

Connect to a WiFi network:

Choose the network you'd like to connect to and type in your password (if necessary).

3-motorola-privacy__3_.png 3.

You'll see a Motorola About your privacy message. Tap Accept and continue.

(You can also tap Privacy settings to change what information is shared with Motorola.)

4-checking-device-status__2_.png

4.

Your phone will complete activation on WiFi. This can take a few minutes.

5-rw-get-started-now.png 5.

You'll now log into your Republic account and select a plan. Tap Get Started Now to begin.

6-rw-account-yes-no__1_.png 6. When asked if you have a Republic Wireless account, tap Yes to sign in.
7-rw-accnt-sign-in.png 7.

Enter your email address and password, then tap Sign in.

8-which-number.png 8.

On the Which number do you want on this phone? screen, choose the service line to add to your phone:

    • If you're transferring a service line already on your account, tap that number to select it.

    • If you'd like to add a new service line, tap A New Number.

    • If you'd like to transfer a service line from another provider to your phone, tap Transfer My Number. You'll be assigned a new number and can transfer your number to Republic later.
9-confirm-number.png

9.

Verify the existing number to be transferred or that a new line will be added, then tap Confirm.

Activate_Upgrade_from_DEFY_or_Add_New_Line.png

10.

If you're adding a new line

  1. Choose your service plan: All plans available for your device will be displayed. Tap a plan to see more details about WiFi and cell service.
  2. When you've found the plan you want, tap the Select This Plan button.
  3. On the Confirm your order screen, review your order info, then tap Complete Purchase to confirm.

If you're transferring your service line from a Moto X, Moto G, or Moto E

  • Your billing info and service plan will automatically transfer over.
  • On the Confirm your order screen, review your order info, then tap Complete Purchase to confirm.

If you're transferring your service line from a DEFY XT:

  • You will automatically be placed on the $10 Cell Talk & Text plan.
  • After activation, you may change to a different Republic 1.0 plan or transition to one of the Republic 2.0 plans. If you choose to transition to the 2.0 plans, it will not go into effect until your next bill cycle date.
11-plan-purchase-successful.png

11.

If your purchase was successful, you'll see the Plan purchase successful! screen.

You'll also be sent a confirmation email with further instructions on how to complete the activation of your phone.

(Note: It may take up to 45 minutes for you to receive your confirmation email. Please be sure to check your inbox and spam folders.)

In the meantime, tap Continue Startup to sync your Google accounts.

5-google-account-setup-login__1_.png 12.

You'll now be taken through the Google account setup.

  • If you have a Google Account (including a Gmail account), tap Yes to log in.
  • If you don't have a Google or Gmail account, tap No to create one.

Tap OK to accept Google's terms and conditions and sign in.

6-backup-and-location__3_.png 13.

After you've signed into your Google account, you'll set up Google services.

  • Under Backup & Restore, you can restore apps, settings, and other data from your Google account to your new phone and/or back up data from your new phone to your Google account.

  • Under Location, choose whether to allow apps to determine your location, allow anonymous location data to be sent to Google, or allow your phone to scan for WiFi.

Tap the arrow to continue.

7-payment-info__3_.png 14.

On the Set up payment info screen, enter your billing info to connect a payment method to your Google account for purchasing apps from the Google Play Store, in-app purchases, or other Google Play services.

Tap Continue after you've entered your info. (Note: You won't be charged unless you make a purchase.)

To skip this step, tap Not now.

8-youre-all-set-migrate.png 15.

On the You're all set! screen, you'll be asked if you want to use  Motorola Migrate (KitKat) app.

  • Tap Start Migrate to open Motorola Migrate to move photos, videos, music, call history, and other files and settings from your old Android phone or iPhone to your new phone.

  • If you'd like to skip this step, tap Maybe later.
9-cell-config-update-notification__3_.png9.3_-_Cellular_Activation__1_.png 16.

You'll be prompted to complete cellular activation. (If you're not prompted to complete cellular activation, please restart your phone. The prompt should appear after restart.)

  • On the Home screen of your phone, open your notification by pressing and swiping down from the top of the screen. On the notification labeled Cellular configuration update, tap Update Now.

  • If you dismiss the Cellular configuration update from your notifications, a Cell configuration required popup window will remind you to update. Tap Update Now to update (your phone will automatically restart).

                16.2_-_Cell_Config_Popup__1_.png

10-rw-welcome__1_.png 17.

Once your phone restarts, a welcome screen will display your phone number and the plan you selected.

Tap OK to dismiss.

After you've completed activation, your phone's operating system and the Republic Wireless App may need to be updated.

Note: Once you've moved all of your contacts and personal data to your new phone, turn off your old phone for about two hours so you don't get duplicate messages on both phones while the transfer completes.


Troubleshooting

Initial fixes 

Before you start troubleshooting, there are a couple of simple things you can check that may give you a better idea as to what type of activation issue you may be experiencing: 

  • Make sure you're connected to WiFi.

    You don't need to be connected to cellular when activating your phone, but you do need to be connected to WiFi. 

  • Make sure you have the correct phone.
    To do this, you'll need to verify that the serial number (MEID Hex) for the phone you're holding matches the serial number in your Account portal.

    • To get the serial number of your phone:
      1. Tap Apps.
      2. Tap Settings.
      3. Scroll down to System and tap About phone.
      4. Tap Status.
      5. Scroll down and look for MEID. That is the serial number of your phone.

    • Log into your Account portal and go to the My Phones section to see if it matches. If it doesn't, please contact Republic Help

If everything above looks good and the phone is still not activated: 

    1. Restart the phone.
    2. When phone comes back up, open the dialer and dial ##72786#
    3. If this completes without error, perform a profile update by going to SettingsSystem UpdateUpdate Profile.
      (Note: You'll need to be connected to WiFi to update the profile.)
    4. The phone should restart. (If it doesn't, then manually restart the phone.) 

Specific error messages 

Detail Images

Error message & fixes

Screen_Shot_2013-11-15_at_6.43.51_PM.png

If you receive this error, please wait one hour and then tap the Activate Now in your notifications. (Tap, hold, and swipe down from the top of your phone screen to access your notifications)

Screen_Shot_2013-11-15_at_6.44.13_PM.png

If you get this error, please tap Submit a help request to contact Republic Help.

If you're still unable to activate your phone after you've gone through the above steps, please contact Republic Help.

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)