How to Cancel Your Service

Before you cancel, be sure to review our Money Back Guarantee to determine if you’re eligible for a refund, as well as our Return and Replacement Policy and our Terms of Service.  

Important note:  If you plan to move your number to another cell phone service, do not cancel! Cancellation prior to transferring the number will forfeit the number. Begin the transfer process with your new cell phone service. Your Republic service for the phone number will be canceled once the number transfer is complete.

Steps to Cancel Your Service

  1. Sign in to your Account
  2. Click on My Account
  3. Under the phone you’d like to deactivate, click I WANT TO…
  4. Click Cancel Service
  5. Fill out the fields below Submit a Request
    • Carefully read and confirm the Cancellation Acknowledgement 
    • Subject/Title
    • Description - include the phone number(s) you want to cancel and the reason for cancellation
  6. Click Submit to complete your cancellation request
  7. Our help team will confirm your request before canceling the service.

 

If clicking Cancel Service in step 4 does not prompt you to Submit a Request, continue with these steps

  1. After clicking Cancel Service
    • You'll be asked whether or not you'd like to keep your current phone number
      • If you do not want to keep your number, or if you're working with Republic Help to have your number moved to another Republic account, click No
      • If you do want to move your number to another provider, click Yes
  2. If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating
  3. Click the green checkmark to complete your request
  4. After you've submitted your request, you'll receive a cancellation confirmation email. If you're canceling a phone bought from our online store within our Money Back Guarantee period, you will receive a separate email with a link to download and print a return shipping label 

Additional Notes 

  • Be sure to save any needed voicemails before you submit your cancellation
  • If your account only has one service line, it will automatically be closed when you deactivate your phone

Need to cancel service for someone else?

If there are extenuating circumstances that prevent the account owner from canceling their service, please contact Republic Help.

 

 

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