How to Cancel Your Service

Before you cancel, be sure to review our Money Back Guarantee to determine if you’re eligible for a refund, as well as our Return and Replacement Policy and our Terms of Service.  

Steps to Cancel Your Service

  1. Sign in to your Account
  2. Click on My Account
  3. Under the phone you’d like to deactivate, click I WANT TO…
  4. Click Cancel Service
  5. Fill out the fields below Submit a Request
    • Confirm the Cancellation Acknowledgement 
    • Subject/Title
    • Description
    • Cancellation Reason
    • Phone number(s) you wish to cancel
    • Are you planning on transferring/porting your number to another carrier?
      • If you do not want to keep your number, or if you're working with Republic Help to have your number moved to another Republic account, click No
      • If you do want to keep your number to move it to another provider, click Yes
  6. If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating
  7. Click Submit to complete your cancellation request
  8. An agent will follow back up once the service line(s) have been canceled 

 

If after clicking I WANT TO... does not prompt you to Submit a Request, then follow these steps

  1. After Click Cancel Service
    • You'll be asked whether or not you'd like to keep your current phone number
      • If you do not want to keep your number, or if you're working with Republic Help to have your number moved to another Republic account, click No
      • If you do want to keep your number and move it to another provider, click Yes
  2. If you're not keeping your number, review the information on the screen and enter the phone number associated with the phone you're deactivating
  3. Click the green checkmark to complete your request
  4. After you've submitted your request, you'll receive a cancellation confirmation email as well as an email that includes a link to a return shipping label 

Additional Notes 

  • Be sure to save any needed voicemails before you submit your cancellation
  • If your account only has one service line, it will automatically be closed when you deactivate your phone

Need to cancel service for someone else?

If there are extenuating circumstances that prevent the account owner from canceling their service, please contact Republic Help.

 

 

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